Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C.
You think you have a winning strategy. But do you?Executives are bombarded with bestselling ideas and best practices for achieving competitive advantage, but many of these ideas and practices contradict each other. Should you aim to be big or fast? Should you create a blue ocean, be adaptive, play to win—or forget about a sustainable competitive advantage altogether? In a business environment that is changing faster and becoming more uncertain and complex almost by the day, it’s never been more important—or more difficult—to choose the right approach to strategy.In this book, The Boston Consulting Group’s Martin Reeves, Knut Haanæs, and Janmejaya Sinha offer a proven method to determine the strategy approach that is best for your company. They start by helping you assess your business environment—how unpredictable it is, how much power you have to change it, and how harsh it is—a critical component of getting strategy right. They show how existing strategy approaches sort into five categories—Be Big, Be Fast, Be First, Be the Orchestrator, or simply Be Viable—depending on the extent of predictability, malleability, and harshness. In-depth explanations of each of these approaches will provide critical insight to help you match your approach to strategy to your environment, determine when and how to execute each one, and avoid a potentially fatal mismatch.Addressing your most pressing strategic challenges, you’ll be able to answer questions such as:What replaces planning when the annual cycle is obsolete?When can we—and when should we—shape the game to our advantage?How do we simultaneously implement different strategic approaches for different business units?How do we manage the inherent contradictions in formulating and executing different strategies across multiple businesses and geographies?Until now, no book brings it all together and offers a practical tool for understanding which strategic approach to apply. Get started today.
Helps you discover the power of Kaizen to make lasting and powerful change in your organization. This guide shows you how to: lower costs - by offering little rewards; raise quality - by reducing mistakes; manage difficult people - one step at a time; boost morale and productivity - in five minutes a day; and sell more - in less time.
Draws on science, spiritual values, psychology, the cutting edge of management thought with leading companies which employ Fifth Discipline methods. This edition contains more than 100 pages of material about how companies are actually using and benefiting from Fifth Discipline practices.
Nancy Kline has identified 10 behaviours that form a system called a Thinking Environment (TM), a model of human interaction that dramatically improves the way people think, and thus the way they work and live. Listening - the quality of people's attention for each other - is the core of this method.
Now nearing its 60th printing in English and translated into nineteen languages, Michael E. Porter's COMPETITIVE STRATEGY has transformed the theory, practice and teaching of business strategy throughout the world.
"With almost 3 million copies sold worldwide, this new edition of a leadership classic brings a refreshing perspective on healing our professional and personal relationships. Updated throughout with 25% new material. Over two decades since first being published, Leadership and Self-Deception continues to inspire readers with its central insight-that the key to leadership lies not in what we do but in who we are. This engaging story reveals how, as leaders, we all too often blame others to justify our own self-worth. We fall into this trap of self-deception and self-betrayal which makes us see others as barriers to our own success. The vicious cycle of in-the-box thinking then spreads to those in both our professional and personal lives. So how do we get out? The answer lies in thinking outside the box and not resisting the humanity in the people around us. With over 25% new material, the fourth edition is the biggest revamp yet and features: A second, younger, female protagonist relevant for a broader and more diverse audience; Updated stories and perspectives with the removal of outdated examples; Individual and group study guides with guided discussion questions; And practical advice for applying these lessons on a personal, team, and organization-wide level. Learn how this time-tested story has helped millions of people and thousands of organizations achieve less objectifying and more compassionate results"--
The classic work from the "father of value investing"-fully updated for today's generation of investorsFirst published in 1934, Security Analysis is one of the most influential financial books ever written. With over a million copies sold, it has provided generations of investors with Benjamin Graham and David L. Dodd's timeless value investing philosophy and techniques.This seventh edition builds on the context and commentary of the sixth edition from ten of today's leading voices on Wall Street. These masters of value investing discuss the influence of Graham and Dodd on today's markets and contextualize the philosophy that influenced so many famous investors. Lead editor Seth Klarman, considered an intellectual successor to Warren Buffett in value investing, has assembled a team of contributors to provide commentary on Security Analysis in terms of today's markets and practices, including how today's value investors should assess markets, asset classes, and securities Graham and Dodd could not have possibly foreseen. New content includes:An extensively updated Preface by Seth KlarmanContributions by Howard Marks, James Grant, Roger Lowenstein, and 10 other contributors including a number of the most important emerging voices in value investingAddresses the many changes in the business world, financial markets, and investing practices since Graham's day, including new sections on investing in private as well as public markets, arbitrage strategies, international investing, and portfolio managementA foreword by Warren Buffett, Graham and Dodd's staunchest advocateChapters from the second edition excluded from this one will be featured as an easy-to-access downloadable resourceA new "About this Edition" that contextualizes which chapters have been included and removedWhether you're an individual investor, retail investor, value investor, or finance student, the new edition of this authoritative guide is a must-read.
The most trusted source of leadership wisdom, updated to address today's realities The Leadership Challenge is the gold-standard manual for effective leadership, grounded in research and written by the premier authorities in the field.
Meet Syd and Shea McGee, the powerhouse couple behind Studio McGee, the fastest-growing interior design studio in the country. This uplifting guide, filled with insights and wisdom from Syd and Shea's ongoing journey, shows readers how classic interior design principles can be used to build an authentically beautiful life.
As your organization faces new disruptions before completing a current transformation, develop the leadership competencies to sustain the "permanent" sense of urgency necessary for your organization's long-term success.
Now in trade paperback, the hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results -- by actually creating a company culture that values happiness - and then delivers on it.
Just Work: Get Sh*t Done, Fast and Fair is the searing and brilliant book on eliminating workplace injustice, from Kim Scott the New York Times bestselling author of Radical Candor.
THE NEW YORK TIMES BESTSELLER Based on her inspiring, viral 2018 commencement speech to Barnard College's graduates in New York City, New York Times bestselling author, two-time Olympic gold medallist and FIFA World Cup champion Abby Wambach delivers her empowering rally cry for women to unleash their individual power, unite with their pack, and emerge victorious together.Abby Wambach became a champion because of her incredible talent as a football player. She became an icon because of her remarkable wisdom as a leader. As the co-captain of the 2015 Women's World Cup Champion Team, she created a culture not just of excellence, but of honour, commitment, resilience, and sisterhood. She helped transform a group of individual women into one of the most successful, powerful and united Wolfpacks of all time.In her retirement, Abby's ready to do the same for her new team: All Women Everywhere.She insists that women must let go of old rules of leadership that neither include or serve them. She's created a new set of Wolfpack rules to help women unleash their individual power, unite with their Wolfpack, and change the landscape of their lives and world. Make failure your fuel: Transform failure to wisdom and power. Lead from the bench: Lead from wherever you are. Champion each other: Claim each woman's victory as your own. Demand the effing ball: Don't ask permission: take what you've earned.In Abby's vision, we are not Little Red Riding Hoods, staying on the path because we're told to. We are the wolves, fighting for a better tomorrow for ourselves, our pack, and all the future wolves who will come after us.
"From the Co-Creator of NETFLIX Culture Deck."
Traces the founding of Alibaba, the world's second largest Internet company, by an English teacher from humble origins, drawing on interviews to explore how the company and Jack Ma have become icons and leading employers in China's booming private sector.
Written by renowned data science experts Foster Provost and Tom Fawcett, Data Science for Business introduces the fundamental principles of data science, and walks you through the "e;data-analytic thinking"e; necessary for extracting useful knowledge and business value from the data you collect. This guide also helps you understand the many data-mining techniques in use today.Based on an MBA course Provost has taught at New York University over the past ten years, Data Science for Business provides examples of real-world business problems to illustrate these principles. Youll not only learn how to improve communication between business stakeholders and data scientists, but also how participate intelligently in your companys data science projects. Youll also discover how to think data-analytically, and fully appreciate how data science methods can support business decision-making.Understand how data science fits in your organizationand how you can use it for competitive advantageTreat data as a business asset that requires careful investment if youre to gain real valueApproach business problems data-analytically, using the data-mining process to gather good data in the most appropriate wayLearn general concepts for actually extracting knowledge from dataApply data science principles when interviewing data science job candidates
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