Examines New Zealand's deceptively simple but effective program to improve public services. THe book explores how and why the New Zealand government made progress and how its program was able to create and sustain the commitment of public servants and unleash the creativity of public entrepreneurs.
Based on decades of direct experience and years studying successful models around the world, the authors of this intriguing book propose a new operating system (O/S) for cities. Former mayor and Harvard professor Stephen Goldsmith and New York University professor Neil Kleiman suggest building on the giant leaps that have been made in technology, social engagement, and big data.
The trend toward greater decentralization of governance activities, now accepted as commonplace in the West, has become a worldwide movement. This international developmentlargely a product of globalization and democratizationis clearly one of the key factors reshaping economic, political, and social conditions throughout the world.
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