Böcker i Industrial Relations & Conflict Management-serien

This volume focuses on describing the social dialogue system in organizations from an Human Resources Management perspective. Actual data from surveys and interviews from more than 700 CEO and HR managers in eleven European countries give insights in the experiences with and expectations of employers of social dialogue.

This volume focuses on describing the social dialogue system in organizations from an Human Resources Management perspective. Actual data from surveys and interviews from more than 700 CEO and HR managers in eleven European countries give insights in the experiences with and expectations of employers of social dialogue.

This open access book opens up the black box of mediation in collective conflicts through the analyses and comparisons of various systems.

This book presents the most recent theoretical insights and practical intervention methods to (re)build trust between management and organized employees in organizations. Its focus is on trust and conflict management at the organizational level in an industrial relations context: that of employee representatives and management.

This book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the mediator.