Böcker av Barbara Anderson

But when a minor heart episode convinces Oliver that it's time for him to take more interest in the lives of those close to him, further shocks are in store- Change of Heart is a glittering jewel of a book, an audacious mixture of comic invention and human insight that is Barbara Anderson at her very best.

Anderson thus provides a framework and checklist for implementing CAO, and understanding of key terminology, solutions to likely problems, and ways to make CAO implementation successful, and in doing so she covers the full spectrum of retailing.