Böcker av Billy Riggs

Life is attitude. The attitudes you bring (or don't bring) to your circumstances will affect your future more than your talent, looks, or intelligence. They will shape your destiny more than your plans, your friends, or your enemies. They are more critical than your genes or your upbringing. They will fashion your prospects more than luck or even hard work ever could. They color and influence everything you do and gradually create the circumstances-whether good or bad-under which you must live and labor. Indeed, they are so important that I call them Megatudes. Every day your attitudes either sweeten or poison all that flows through you and from you. By harnessing the power of the twelve Megatudes revealed in this book you will improve your circumstances, your career, your income, your relationships, and your happiness. Miss out on a few, and you will sentence yourself to mediocrity. Neglect them all and you are doomed to failure. But when you consciously build all twelve of them into your thought processes and behaviors, your life will change direction and set you on a course for all of the good things that life has to offer!

Billy Riggs, a corporate magician with two masters degrees, unveils his latest book which challenges the old ways of customer retention and shows that all business is genuinely show business. It is customer experience reimagined, taken to a whole new level. The book is written to be enjoyed by individuals or shared with team members for collaboration and discovery. Billy also includes in-depth discussion questions in each chapter to help teams peek behind the veil to ignite their professional brand of dazzling customer service that will grow clientele to a whole new level.Successful businesses know that the most effective and least expensive way to distinguish a company from the competition is to provide dazzling customer service. Attempting to differentiate yourself from your rivals by slashing prices sacrifices profits and drives competitors to do the same. Improving quality is essential, but is often incremental and therefore invisible to consumers. However, riveting and memorable encounters with customers linger in their memories and transform them from mere shoppers into enthusiastic advocates for your business. Discover the twelve ways you can dazzle your customers, and learn specific techniques you can put to work right away as author, motivator, and speaker Billy Riggs reveals the secrets of rendering, The Magic Touch. Good is no longer good enough; it's time to DAZZLE!