Because ambulatory care settings play a significant role in the healthcare delivery system, it is important to understand how Lean concepts and tools can be used to deliver high-quality, cost-effective care. This book provides a functional understanding of Lean processes and quality improvement techniques in an outpatient clinic environment. The first section provides an overview of Lean concepts, tools, methodologies, and applications. The second section focuses on the application of Lean in the outpatient clinic environment. It presents examples of Lean deployments in primary care, GI, and preadmission testing clinics.
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