Böcker av Chauncey (Senior User Researcher Wilson

Presents an examination of the critical but commonly overlooked checklist method. This book includes a chapter that discusses being mindful of the choice of words, order of questions and how early questions influence later questions, answer scales and how they impact the user response, questionnaire design, and more.

Heuristic evaluation is perhaps the best-known inspection method, requiring a group of evaluators to review a product against a set of general principles. This book covers five inspection methods: heuristic evaluation, perspective-based user interface inspection, cognitive walkthrough, pluralistic walkthrough, and formal usability inspections.

Much of the work of user-centered design practitioners involves some type of interviewing. This book teaches readers about the three basic interview methods: structured interviews, semi-structured interviews, and unstructured interviews.