In this book, Heath explores how the sale of art and antiques worth many billions of pounds each year is accomplished through social interaction. He demonstrates how an economic institution of some global importance, the auction, rests upon the fine details of talk, gesture and material action.
This book explores the way complex systems affect everyday work and interaction through video-based field studies looking at the introduction of basic information systems in general medical practice, news production, the control room of London Underground and computer aided design in architectural practice.
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