Böcker av Cliff Robison

For the first time ever, Sergeant Yorga is fleeing for his life. He's not sure if it's the drug charge, the money laundering, or the gun-running, but his best shot at survival is to run. Someone is playing dirty and playing for keeps. Now it's a game of wits to get a handle on the situation before the situation handles him.

Cliff Robison has been involved in the hospitality industry and related customer-service fields for more than thirty years. During that time he has been a customer-service worker, a manager, a senior manager, and a customer. In twenty-five thousand words, on seventy pages, he spells out what he has learned about customer service, from the three-fold perspectives of staff, management, and the public. How do you deal with an angry customer? Is it alright to be polite but firm with a guest's request? Is it ever alright to say "No?" How can you become the best table waiter in the world? What do you do if you are called about an elevator that has malfunctioned, when you are among the people trapped in the elevator? How hard should it really be to buy chocolate truffles? These, and many other questions, are addressed in this small book, which is nicely portable, in case it should occur to you to leave one on your table after a meal out (preferably with a tip). Also, this book is the perfect thickness for leveling tables in restaurants.

When a suspect under interrogation shows the secret sign, it spells trouble for Sheriff's Sergeant Andrew Claremont. Small town customs meet international intrigue and cyber-crime as Claremont struggles to bring criminals to justice without revealing his allegiance to the secret society known as N*I*A*C*IN.

The next course is to die for. Detective Bentley and Sergeant Yorga find themselves at a resort during a culinary festival. The Inn at River Columbia is home to the Great Chefs of Today festival, where world renowned culinary artists intend to induct a new member into their number. But a clever killer with a deadly recipe may keep that from happening. Can Bentley and Yorga catch a murderer before his tricks lead to grave consequences?

When bullets start to show up in unexpected places, a fellow minister asks Pastor Jake to look into the matter. Little does he know that asking the wrong questions can place everything he loves into danger. Why has a perfectly round hole appeared in a hospital window? Who is framing a social worker for murder? Can the free-energy generator really light up Main Street? Will Jake survive the results? Or will everything blow up in his face?

Caleb, a boy in first century Judea, finds himself celebrating Passover in Jerusalem at the first Easter. He and his family see the Holy Week up close. Who is this prophet, and why is he making so many people angry?