Böcker av Dennis S. Reina

Trust is a non-negotiable for high performing relationships and organizations. Yet trust is fragile, and ninety percent of the behaviors that break it are subtle, fleeting, and unintentional. Drs. Dennis and Michelle Reina have rewritten this third edition of their best-selling, award-winning book Trust and Betrayal in the Workplace to empower everyone at every level of responsibility - not just leaders - to build and sustain trust in their workplaces. Updated and completely rewritten with new case studies, tools, tips, and reflections, this third edition is the culmination of the authors' more than 20 years of rigorous research and "in the trenches" trust building experience with hundreds of organizations and thousands of people around the world. As pioneers in the field of trust, Dennis and Michelle tell the truth about what it takes to build sustainable trust in the workplace - trust that withstands the tests of time, geography, and an increasingly volatile and competitive marketplace. In this third edition, the authors provide the most detailed blueprint available for building highly effective, trust-based connections and organizations. Drs. Dennis and Michelle Reina have devoted their careers to trust because they believe that people don't just want and need trustworthy relationships - they have a fundamental right to them. In this rewritten third edition of Trust and Betrayal in the Workplace, the authors reveal their practical, proven approaches to accessing this right to trust - one thought, intention, and behavior at a time.

While there are the major situations that have been getting mass media attention such as Maddoff's vast Ponzi scheme, the gutting of America's retirement funds, massive job layoffs, extensive home foreclosures and the whole Wall Street financial meltdown, it is the minor ways in which trust is broken each and every day that can be more insidious, because they are unintentional, accumulative, and often go unaddressed. In fact, the current ecomonic collapse, when looked at more closesly, is a result of many accumulative minor betrayals. When added up there was a major melt down impacting our entire country and the world. This is a powerful example of the impact of accumulative betrayal and confirms the authors' over 17 years of research and practice: Minor unintentional forms of betrayal are the most pervasive in eroding working relationships, and ultimately, society.Betrayal is a natural element of relationships and human nature. It is going to occur. We are going to experience it. The book gives the reader permission to be human. It identifies betrayal as an opportunity for renewal instead of just a cause for destruction, and guides the reader through four core ideas: Trust is built and broken daily, When trust breaks down, relationships do not have to be history. Renewal is a function of taking responsibility. Courage and compassion are partners in the process of healing and renewal.When let down or even betrayed, people naturally respond with judgment, criticism and blame. This reflects the natural tendency to pull back, contract and to protect oneself. Responsibility is replaced with apathy and the cycle of distrust is fed. Courage and compassion are partners in the healing process because we need both in order to renew. It takes courage to not be overrun by our fear and compassion to give ourselves and others the benefit of the doubt. This new work acknowledges the critical need for rebuilding trust and provides practical guidance on rebuilding trust, healing and renewal.