Böcker av Desmond Waller

The hospitality industry is constantly evolving to enhance the guest experience and improve the level of service provided by hotels. The hotel front desk is a crucial component of the Front Office operations as it creates the guest's first impression. Therefore, hotels have adopted new practices to enhance the performance and service offered, with each guest being treated with utmost consideration to make them feel special.This book "Front Office Services" is designed to educate and train individuals who aspire to become leaders in the hotel industry. It provides a detailed understanding of front office systems and procedures that are essential for the smooth functioning of a hotel's front desk operations. This book is a valuable resource for those who want to learn about the various tasks involved in front office management and how to perform them efficiently.