Böcker av D.H. (Contemporary Consultants Stamatis

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.

Demystifies the Design of Experiments (DOE). This book covers the concept of variation and the importance of experimentation and follows through with applications. It also discusses full and fractional factorials. It introduces the concept of robustness, and addresses robust design with discussions on the Taguchi methodology of experimentation.

By using theories of Six Sigma and Lean methodology, this text presents solutions to fundamental problems in healthcare. It breaks the system down into three fundamental areas: primary care, hospitals, and managed care. It discusses the application of IT in healthcare as a tool of improvement, and how to select the best project for improvement.

Presents a roadmap to successful six sigma implementation that you can adapt to your organization. This book lets you understand the steps to the six sigma philosophy: establish the quality system, management, and cultural environment; define mission of each component of the organization; and set performance improvement opportunities and goals.