Böcker av D.H. Stamatis

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.

This book focuses on the basics of the six sigma methodology. It targets on both manufacturing as well as non-manufacturing organizations and demystifies the Six Sigma methodology. The book addresses the concepts of the Six Sigma philosophy and explains the methodologies involved in it.

This work explains the documentation and audit processes from a theoretical as well a practical point of view. It shows how and why you should document and audit the quality system in any organization, and compares the differences between the ISO 9000 and QS 9000 quality standards.

Presents a synopsis of the curriculum that a typical Six Sigma program should follow. This book establishes the minimum requirements for the Six Sigma methodology and provides the body of knowledge needed for a successful and rewarding implementation of the Six Sigma processes.

This work describes the principles, practices and methods of implementation of total quality service.

Details the total advanced quality planning (AQP) process and answers how to set quality planning in the framework of a business strategy. This book provides a look at the basic and advanced concepts of AQP. It includes an itemized list of Chrysler, GM, Ford, and Tier I suppliers requirements.