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  • - Perspectives on Business and Process Performance
    av Dieter Spath & Claus-Peter Praeg
    2 300,-

    Examines IT service quality management to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

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