Böcker av Don Tapping

Provides a system for lean implementation in the office. This book includes a case study that highlights the applications of lean in an office environment. It provides an overview of basic lean concepts and methods for identifying the administrative activities that need improvement.

Demonstrating how to use mapping as part of a complete system for lean implementation, the authors stress the importance of reaching beyond single-point kaizens to ensure a sustainable lean implementation process. Includes a CD with checklists, forms, and worksheets.