Böcker av Ed Blissett

This book describes and analyses the 2003 British Airways (BA) Customer Service Agents (CSA) 24-hour unofficial strike. It examines the lead up to the dispute, in which negotiations failed to reach an agreement before focusing on the dispute itself and its eventual resolution.

This book is a comparative analysis of policy making in Australian and British telecommunications and printing trade unions. It tests the validity of different models of union policy making and behaviour, whilst assessing the strength of the book's hypothesis, that informal micro-political influences inside unions affect union policy-making.