Reliability has become a watchword in the business community. It refers to anticipation and resilience organizations' ability to plan for, absorb, and rebound from shocks. This book addresses the severe limits of formal design and technology relative to operational skills, experience, and knowledge.
Emery Roe suggests productive ways to manage "messes"-complex, large-scale problems that cannot be easily resolved. He develops his argument through an analysis of the 2008 financial crisis and policymakers' responses to it.
It is a commonplace that the problems of African rural development are becoming increasingly complex--that is, they have grown more numerous, interrelated, and varied
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