Böcker av Harvard Graduate School of Education

In ""Dolor y Alegria"", 15 mothers, grandmothers and great-grandmothers in the Mexican City of Cuernavaca speak about the dramatic effects that urbanisation and rapid social change have had on their lives. Sarah LeVine combines these autobiographical vignettes with ethnographical material.

Aimed at healthcare professionals who want to learn the give-and-take of effective feedback, this volume outlines a step-by-step approach to the feedback process that should create direct, open and honest communication. Stages of feedback covered include: initiating, formulating and exchanging.