Böcker av Helen Rothberg

"Insights about leadership developed while [the author] worked as a bartender and restaurant manager. Through the book's stories of barroom brawls and boardroom bravado, competition and cooperation, conflict and other challenges, [readers may] conceive of new ways to develop working relationships with colleagues and customers; keep things running smoothly; and manage infuriating, delightful, and sometimes dangerous clients as well as temperamental and talented employees, and owners or bosses with brilliant ideas who may not communicate well"--Amazon.com.

Demonstrates how corporations can combine their competitive intelligence gathering with their internal knowledge management gathering into one dynamic system. Using real-world cases from the corporate world, this work shows how the strategic use of this combined system generates measurable competitive advantage.