Böcker av Helen Spencer-Oatey

It is increasingly important in our globalised world for people to successfully manage interpersonal relationships. This is the first book to tackle this vital topic, by taking an interdisciplinary approach to exploring the process of relating across cultures. Drawing together key concepts from politeness theory, intercultural communication, and cross-cultural/intercultural psychology, it provides a robust framework for analysing and understanding intercultural encounters. It explores the ways in which individuals make judgements about others, deal with offence and conflict, maintain smooth relations, and build new relationships. These processes are explained conceptually and illustrated extensively with authentic intercultural examples and empirical data. With accessible explanations and follow-up activities, it will appeal not only to academics working in the areas of intercultural communication, pragmatic theory, conflict research and other related academic disciplines, but also to students of these topics, as well as professionals such as intercultural trainers and those working in the third sector.

It explores how today's leaders in Africa perceive their role, the challenges they experience, and how they operate effectively as leaders. It will contribute to the development of a new community of global leaders, integrating cutting-edge knowledge on leadership development in Africa.

Examines the theoretical, methodological and practical issues in the analysis of talk across cultures. This book provides an introduction to the issues in culture and communication and an examination of cross-cultural and intercultural communication.