Böcker av John H Brown

The Account Management Playbook. Discover the steps to building, retaining, and expanding relationships. This book outlines key strategies for building, retaining, and expanding customer relationships. It emphasizes understanding your customers, effective communication, setting clear expectations, and proactive problem-solving. Regular reviews, value delivery, and adaptability are crucial. It highlights the importance of measuring success, retaining customers, and exploring expansion opportunities. Continuous learning, technology utilization, team collaboration, and celebrating successes are also key aspects of successful account management. This playbook provides a comprehensive guide for professionals seeking to excel in account management.

"A profound tale of perseverance and family." -Kirkus ReviewsWhen Augie Cumpton comes home from Vietnam in 1970, he is damaged goods. He's suffering from Post-Traumatic Stress Disorder, but PTSD would not be designated as a medical condition until a decade later. So, Augie begins self-medicating with alcohol and drugs. Then an incident involving his family and The Mob presents a new and perilous problem for Augie. Can he help his family overcome this deadly threat while dealing with his own demons? Fortunately, Augie has a very supportive family, loyal friends and a woman in his life who are all trying to help him.Like his debut novel, Augie's War, John H. Brown delivers a masterfully written story with offbeat characters, hilarious incidents and palpable tension. The novel also highlights the Italian-American experience where good food and candid conversation is a family feast served up daily.

Homer Hickam, the author of Rocket Boys, says Augie's War is, "One of the most powerful novels I've yet read on the Vietnam War. As a veteran of that awful conflict, I was absolutely riveted by the tale of Augie and his buddies and every word rang true."Augie's War is an outrageously funny, but deadly serious novel of war, family and coming of age. Augie Cumpton has to find a way to survive his deployment to Vietnam so he escapes the horror and insanity of war by retreating to his safe haven; a cerebral sanctuary where he can reflect on family and friends, humorous incidents, and a coterie of unforgettable characters from back home. But now as his tour is about to end and the war intensifies, he faces a legal and moral dilemma when corrupt superiors make criminal demands on him. If he refuses to comply, he might end up dead - a victim of friendly fire. So now it's up to Augie to survive both the war and the demands of disreputable officers in order to make it home in one piece.