Böcker av John P. Wilson

Presents an historical progression from the Guilds and Statute of Artifices in 1563 through initiatives and changes. This encyclopaedia crosses knowledge boundaries providing an integrated map of national human capital development. It addresses preschool initiatives, primary, secondary, and further and higher education.

This volume is the first book in the field of traumatic stress studies to systematically examine the unique role of countertransference processes in psychotherapy outcome.

Mental health problems among asylum seekers and refugees are becoming a public issue, but awareness of this problem among the mental health community is relatively low. This title aims to bring together the works of mental health professionals and make available the knowledge on complex PTSD and cultural sensitivity in diagnosis and treatment.

The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.