Böcker av John S. Oakland

Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management. This book tackles each of these themes.

Statistical Process Control is a tool that measures and achieves quality control, providing managers from a wide range of industries with the ability to take appropriate actions for business success. This title is suitable for scientists, technologists and those wishing to understand or implement modern statistical process control techniques.

Shows students and managers what they need to understand about Total Quality Management (TQM). Part of a series of pictorial guides, this work enables students and managers to grasp the basic concepts of TQM.

Talks about achieving world-class performance and sets down an implementation framework to guide managers on how to improve business performance in all types of organization. This book draws on extensive research and case study work and shows how to set direction and fulfil desired goals through key business and people development processes.