Böcker av Kay Ann Cassell

This is the first public library text to look at the administration of the public library as essentially different from that of other library types. It also emphasizes the crucial nature of advocacy, promotion, and marketing and demonstrates how each public library can identify and meet the needs of its own particular community.

Managing Reference Today: New Models and Practices - highlights newly developed service models used by libraries and ways to handle changing reference collections. - describes new ways to provide reference services and ideas of how to select and manage reference collections. - identifies the best practices for meeting the needs of library users.