Böcker av Kenneth (Center for Dispute Resolution Cloke

All organizations need to develop the systems, processes, techniques and relationships that affirm, rather than undermine, the intelligence and humanity of their employees; that encourage them to speak, hear, absorb, and utilize the information they need; that actually turn them around if necessary and improve the way they work.

Explains reaching beyond technical and traditional intervention to the outer edges of dispute resolution, where fundamental change is the desired result. This book guides conflict resolution professionals to advance beyond traditional steps and techniques of mediation to unveil its invisible heart and soul.