Böcker av Kingsley Norton

This 1994 book helps doctors to manage their interactions with patients more effectively by analysing the problems that occur. It will be welcomed by clinicians, social workers, trainees and course organisers in all areas where good patient communication is essential.

Kingsley Norton takes the reader, step-by-step, through the entire process of setting up new services within the National Health Service. His wealth of hands-on experience and practical advice makes this book essential reading for anyone interested in management and the NHS or public services and attempting to innovate.

Sets out practical guidelines, backed up by examples and a theoretical base, for the management of difficult, disturbed or disturbing clients. This book concentrates on the difficulties of the transaction between practitioner and client in their respective social contexts.