Böcker av Kurt Feldner

Can serving others be addictive? If so, who's the one that's addicted? The customer or the service provider? This book will show how the customer service provider can transform their routine from a JOB to a passion and addiction. This book is designed to be a quick read with easy to understand principles and practical suggestions for elevating their service to gold standard levels. Whether the reader is new to providing customer service OR is an industry veteran, they will learn how to craft and develop their skillset, focus on what it truly means to serve, and tap into their potential for providing unforgettable service. After reading this book, the service provider should feel challenged and compelled to approach customer service in a totally new and transformative way. When they begin serving with passion and the right frame of mind, their work will become meaningful. They will serve with a sincere passion from deep within. They will learn how to unleash their potential and become addicted to serving others. And they may also discover that their customers become addicted to the service they provide. Because this book is a quick read and is priced for bulk purchasing, the hope is that human resources and training managers will find this book to be an attractive training and orientation tool for their new & existing employees who serve others. This is a must-read for all customer service providers.