Böcker av Lynn Sandra Kahn

Peacemaking is the activity which transforms the energy of conflict into the energy of cooperative achievement. A peacemaker is a third party consultant who helps people in conflict discover shared solutions where all sides feel like a winner. Peacemaking presents technologies, psychology, theories and application of conflict management activities. The key elements are: face-to-face dialogue, the analysis of conflict and shared solutions, the use of third party facilitators, feedback about group dynamics, clear conference design and systems thinking.

Performance Networks: Transforming Governance for the 21st Century is a public manager's guide to helping multi-agency, cross-boundary teams and partnerships deliver better results using a framework of ten key, interrelated aspects - Leadership, Geography, Communication, Learning, Activities, Structure, Management, Services, Customers and Performance Measures.