Böcker av Madelyn Burley-Allen

Provides step-by-step management techniques for resolving conflicts and defusing interpersonal problems that invariably arise in the workplace. This revised and updated edition now covers the latest management trends, including team building, self-managed work teams and quality control.

This revised guide to mastering an essential, but frequently, neglected aspect of communication provides step-by-step techniques for projecting interest, overcoming language barriers, interpreting body language, and asking constructive but non-threatening questions.