Böcker av Marek Korczynski

This book injects a burst of energy into the sociology of work, offering a perspective that is both innovative and deeply informed. Leading sociology of work scholar, Marek Korczynski, praises the discipline's comprehensive approach to theory, its focus on uncovering power dynamics and its ability to reveal how social injustices often stem from workplace inequalities. Offering an accessible overview of the field, the book: - analyses both the social structures around work and the voice and agency of workers; - examines the role and impact of artificial intelligence at work; - provides a consistent thread on gig work, service work and knowledge work; - has an end-section in each chapter where students are asked to put their sociological imagination to work on relevant topics. This is an enlightening exploration of sociology of work, and of the evolving world of work itself.

This book fills a gap in the market for a long overdue book on HRM in the service sector.

Marek Korczynski reports on his ethnographic fieldwork in a British factory to show how workers make often-grueling assembly-line work tolerable by permeating their workday with pop music on the radio.

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...