Böcker av Marvin T. Howell

This book explains and outlines the new role and characteristics of today¿s facilitator. Discussing the tools and techniques that facilitators need to master to be successful, it illustrates the use of critical success factors (CSFs) for measuring progress towards achieving the objectives of a long-term program. The book examines the planning, conducting, and completing of meeting responsibilities in explicit detail and also highlights important factors not covered in the International Association of Facilitators (IAF) certification process.

Presents crucial tips for developing, measuring, and using Critical Success Factors (CSFs). This book simplifies the identification, measurement, and use of CSFs to successfully implement strategies, manage projects, and improve processes.