Today we can predict storms, reuse wastewater, and desalinate inland waters. And while technology makes it easier to quickly communicate, it can also strip away our humanity. Rather than succumb to the pull of anonymity created by that same technology, this book was written to help blur the lines between the experts and the public they affect.
This book offers tips and tools to assist management, communications staff, and employees at both small and large utilities in shaping customers' understanding about the value of water.
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