Böcker av Michael Barzelay

Attacking a fundamental weakness of bureaucracy - misplaced or misdirected accountability - this treatise describes how public officials in Minnesota experimented with such ideas as customer service, empowering employees to resolve problems and selectively introducing market forces into government.

While the Clinton Administration and federal agencies were busy making government cost less and work better in the near-term, the United States Air Force was regularly visualizing the competencies needed to assure the organization's long-term effectiveness.