Böcker av Michael Barzelay

While the Clinton Administration and federal agencies were busy making government cost less and work better in the near-term, the United States Air Force was regularly visualizing the competencies needed to assure the organization's long-term effectiveness.

Attacking a fundamental weakness of bureaucracy - misplaced or misdirected accountability - this treatise describes how public officials in Minnesota experimented with such ideas as customer service, empowering employees to resolve problems and selectively introducing market forces into government.