Böcker av Naeem Arif

Customer Experience 5 (CX5)In the fifth bestselling outing, 18 international customer experience (CX) professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles.This is the much anticipated follow-up fifth volume packed with frontline experience, insight and value for professionals wanting to dramatically enhance the customer experience in their organization.In late 2021, CX3 was ranked in Qualitrics Top Ten must-read CX books. They said: These frontline professionals' personal take on Voice of the Customer (VoC) insights, customer-centric culture and more gives you global insights without having to leave your desk.'Editors: Naeem Arif, Andrew Priestley.Contributors are experienced, qualified CX experts and professionals working worldwide including Sirte Pihlaja, Diane Magers, Nick Lygo-Baker, Hamdi Al-Amawi, Philip Rürup, Scott Lee Holloway, Olga Guseva, Georges Essama, Gabriela Geeson, Vaishali Dialani, Natalia Kim, Steve Belgraver, Sebastien Munar, Sandra Thompson, Faran Niaz, Jonathan Daniels and Ahmed Alfaddagi.Topics include: Machine customersAI and leveraging digital technologyCX and niche services ie financial servicesCX transformationsCustomer Research Insights And UnderstandingsCX StrategyMetrics, Measurements And ROI/ROXDesign, Implementation And InnovationCulture And AccountabilityCustomer centricityThe Customer Experience series has quickly become the go-to independent review for CX best practice worldwide.CX; CX strategy; customer experience; CX programmes; CX leadership; VOC; customer experience programming; customer journey; customer leadership; customer satisfaction; net promoter score; Voice of Customer; BoD; customer experience; CX; Voice of Customer VOC; CX leadership; customer journey journey mapping; consumer behaviour; customer service;

28 international customer experience (CX) professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles. Editors: Naeem Arif, Andrew Priestley.Contributors are experienced, qualified CX experts including Neil Skehel (Foreword), Richard Jordan, Sirte Pihlaja, Laura Tengerdi, Stephanie Linville, Francesca Tempestini, Sharon Boyd, Mohamad El-Hinnawi, Marc Karschies, Sandra D P Thompson, Robert Azman, David Wales, Serena Riley, Anita Ellis, Miles Courtney-Thomas, Gabriela Geeson, James Brooks, Daniel Dougherty, Olga Potaptseva, Joanna Carr, Edward Mei, Thomas Fairbairn, Nick Lygo-Baker, Olivier Mourrieras, Gustavo Imhof, Jessica Noble, Gregorio Uglioni, Mandisa Makubalo and Anna Noakes Schulze.Topics include: Customer centric culture Organisation adoption and accountability VoC insight and understandings CX design and improvement CX metrics, measurement and ROI CX strategyThis is the anticipated follow-up third volume packed with frontline experience, insight and value for professionals wanting to dramatically enhance the customer experience in their organization.

24 international CX professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles. Editors: Naeem Arif, Ian Golding, Andrew Priestley.Contributors are experienced, qualified and certified CX experts including Greg Melia (CEO CXPA), Marleen van Wijk, Sirte Pihlaja, Stefan Osthaus, Daniel Hoff-Rodrigues, Gayana Helder, Olga Guseva, Ruth Crowley, Spiros Milonas, Olga Potaptseva, Nick Lygo-Baker, Richard Jordan, Stacy Sherman, Bruno Guimarães, Betül Y¿lmaz, Michelle Badenhorst, Patricia Sanchez Diaz, Alec Dalton, Janelle Mansfield, Christopher Brooks, Hannah Foley, Umer Asif, Sarb Rana, Sharon Boyd, and Katie Stabler.Topics include:Customer centric cultureOrganisation adoption and accountabilityVoC insight and understandingsCX design and improvementCX metrics, measurement and ROICX strategyThis is the anticipated follow-up second volume packed with frontline experience, insight and value for professionals wanting to dramatically enhance the customer experience in their organization. The bestselling Customer Experience 1 (November 2019) is available on Kindle and paperback.

AVAILABLE RIGHT NOW, NO DELAYS - 22 international CX professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles. Contributors are experienced, qualified and certified CX experts including Ian Golding, Gayana Helder, Olga Guseva, Duong Nguyen, Jonathan Daniels, Ben Phillips, Naeem Arif, Hannah Foley, Megan Germann, Patricia Sanchez Diaz, Marleen van Wijk, Nick Meinertzhagen, Alec Dalton, Anna Stoll, Daniel Dougherty, Narjès Boufaden, Rohilla Nasreen, Marc Karschies, Ruth Crowley, Janelle Mansfield, Michele Badenhorst and Gabriela Geeson.Topics include:Customer centric cultureOrganisation adoption and accountabilityVoC insight and understandingsCX design and improvementCX metrics, measurement and ROICX strategyThis is an extraordinary volume packed with frontline experience, insight and value for anyone wanting to dramatically enhance the customer experience in their organization.

The principles in Customer First are invaluable in scaling up your business. Naeem Arif is a highly experienced management consultant and retailer who has worked with some of the UK's best loved brands. He has poured this knowledge and experience into a method that businesses can adopt to create impeccable customer experiences. This book is packed with practical insights, strategies, cases studies, and hard-won wisdom that will give any business owner - especially retail and hospitality - a frontline customer advantage.Naeem has provided management consultancy services to corporations globally for over 20 years. In addition, he has built his own thriving retail business. Customer First combines a wealth of knowledge, experience and successes into a book that will help you create satisfied customers and a thriving profitable business.