Addresses conflict, mediation and dialogue. Managed poorly, some conflicts can escalate to the point that they can destroy individuals or organisations. As illustrated in this book, the key to managing conflicts is to understand conflicts; expect conflicts, and manage conflicts before they escalate into destructive or costly loss of personnel, diminished climate or lead to lawsuits.
Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organisational development in higher education. This workbook offers conflict management strategies, models, and processes to support college and university personnel in recognising and managing conflicts.
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