Böcker av Norma Gluckstern Packard

Microskills es el programa original del entrenamiento de las habilidades de entrevista y es el mas investigado. Los fundamentos del escuchar se han ensenado a cientos de miles de personas a traves del mundo y en 17 idiomas, o mas.

Teaches students how to master the fundamental skills of listening, including attending behaviour, questions, encouragers, paraphrasing, reflection of feelings, and summarization. Readers discover how the essential skills of listening and interviewing are critical for counselling, psychotherapy, and meaningful interpersonal communication.

Equips readers with counseling skills designed to produce positive change with clients. The text features an emphasis on communication, preparing future practitioners to become effective communicators and listeners, and then take appropriate action based upon what they learn during practitioner-patient interviews.