Böcker av Paul Collins

Master ServiceNow and Transform Your IT Service ManagementAre you ready to unlock the full potential of ServiceNow, the industry-leading platform for IT service management (ITSM)?This comprehensive guidebook equips you with everything you need to thrive in the ever-evolving world of ITSM. Whether you're a seasoned IT professional or embarking on your ServiceNow journey for the first time, this book provides a clear, concise, and informative introduction to the platform's core functionalities, best practices for implementation, and exciting possibilities for the future.Throughout the book, you'll delve into: Streamlining IT service delivery through automation, centralized request management, and standardized processes.Boosting efficiency and productivity by automating repetitive tasks and empowering self-service for users.Leveraging data-driven decision making with ServiceNow's robust reporting and analytics to identify areas for improvement and optimize workflows.Establishing a foundation for continuous improvement to ensure your ITSM practices remain aligned with evolving business needs.We'll also explore how ServiceNow is expanding beyond traditional ITSM, venturing into new territories like: Employee workflow management for a more seamless employee experience.Customer service management (CSM) to manage customer inquiries and provide consistent customer support.Security operations by integrating security information and event management (SIEM) capabilities for consolidated security operations within a single platform.This book empowers you to: Navigate ServiceNow with confidence: Gain a thorough understanding of ServiceNow's core functionalities and its potential to transform your ITSM practices.Implement ServiceNow effectively: Explore best practices for configuration, user management, and data governance to ensure a smooth and successful ServiceNow implementation.Unlock the potential of ServiceNow for continuous improvement: Leverage ServiceNow's data-driven insights to identify areas for improvement, optimize workflows, and make data-driven decisions for enhanced service delivery.Stay ahead of the curve: Explore emerging trends like artificial intelligence (AI) and machine learning (ML) that are shaping the future of ServiceNow and ITSM.By leveraging the knowledge and insights packed within this book, you can harness the power of ServiceNow to streamline IT service delivery, improve efficiency, and empower your organization to thrive in the digital landscape.

The church has a message to proclaim, a gospel to share, a conviction about how society should function, but no one is listening. In Recovering the True Church Paul Collins identifies the defects in the current model of Church.

The loss, discovery and reinvention of the world's earliest civilization, the Sumerians.

The story of one of the first and most important civilisations in history, and the first to invent writing.

Helps to discover a different way to train with dumbbells and add a fresh dimension to your exercise program for spectacular results.

Clara lives in her balanced world where everything is perfect. But then one day a boy walks into her life and slowly Clara realises that her world is not perfect at all. Her paranoia spreads and she loses all her customers. Finally she realises that she must make allowances and compromise if she is to survive. Ages 7-9 years.

A delectable true-crime story of scandal and murder at America's most celebrated university.

The concept of stylus phantasticus as it was expressed in free keyboard music of the north German Baroque is the focus of this book. Exploring the theoretical background to the style and its application by composers and performers, the author surveys the development of Athanasius Kircher's original concept and its influence on music theorists.

There is no lower rank than cabin boy on the warship Invincible. But Dantar knows he is important, because anyone who threatens his life gets turned into a pile of ashes. His older sister Velza is a shapecasting warrior, in a world where only men fight. Until now. Together they must solve the mystery of broken magic and escape the dragon.

Five pentagram gems. Two people want them. Only one can have them.'Anyone who has read Dragonlinks will recognise Paul Collins as a writer who truly understands the power of high fantasy. It is the power to tease the imagination with worlds so exotic, yet so seemingly familiar, that we allow ourselves to recognise within them the best and worst that we can be. From the opening battle with the deadmoon warriors to the final confrontation with the Preceptor's fearsome legions, through the wonders and dangers of paraworlds, the Countess Jelindel, scholar, Adept and fighter, must call upon all her power, intelligence and courage and trust in the loyalty of friends to restore balance. Share the journey on the Dragonfang. The ride is exhilarating!' - Brian Caswell.

The warlock Calbaras wants to revive the ancient, forbidden magic of dragons, and his son Dantar is vital to his plans. Dantar is on the run in an enemy kingdom, unaware that he is so important. Worse, his sister Velza is now working for the enemy king.

Mole Hunt is the first book in a science fiction series set in the future and in a universe far beyond earth, a place with floating cities where people can regenerate at will and mankind is out of control, killing and maiming at will. The protagonist - and anti-hero -- is teenager Maximus Black, who works for galactic law enforcement agency, RIM. He is a tightly-drawn, unlikeable psychopath trained to kill - and he does: he also commissions others to do his terrible bidding. Orphaned at the age of six when his parents are murdered, Black is so enraged by their deaths that he seeks to exact revenge: he plans to amass an enormous cache of Old Empire weapons as his way of controlling the galaxy. Black is extremely clever, able to cover his devious tracks as he progresses towards his goals. There are two narrative points of view in the novel, that of Black and Anneke Longshadow, both of whom are orphans, pitted against one another. Black, a mole who has infiltrated the RIM operation, has no conscience, whereas Longshadow has. Early in the book she sets out to unearth the mole, her quest made more urgent when her adoptive father, her uncle Viktus is murdered. Conflict occurs when, in a world full of spies and secret agents, the Black and Longshadow again and again work out ways to dominate one another. This fast-paced and bloody tale, tightly-plotted and exciting, is marketed as a young adult novel, but it is really cross-over, also ideal for adult reading.

Three mercenaries. Poison coursing through their veins. And only six weeks to find a stolen dragon relic.'The action never stops in Dragonsight. Countess Jelindel dek Mediesar, Daretor and Zimak are sent on a desperate quest to recover a stolen jade talisman called the dragonsight. With a slow-acting poison ticking through their veins, they have only six weeks to find the talisman and take the antidote. There's magic and mayhem aplenty as they're hunted through the paraworlds, before the final violent confrontation at the Tower Inviolate. And then in sight of their goal, the ultimate treachery. A terrific page-turner, crammed full of action, intrigue and lashings of magic.' - Ian Irvine

In a galaxy of cutthroat companies, shadowy clans and a million agendas, spy agency RIM barely wields enough control to keep order. Maximus Black is RIM's star cadet. But he has a problem. One of RIM's best agents, Anneke Longshadow, knows there's a mole in the organisation. And Maximus has a lot to hide.

The fascinating and sensational story of the last two centuries of the papacy and a vital call for the reevaluation and reimagination of papal power by one of today's preeminent theologians

A general survey of the history of ancient Mesopotamia (modern Iraq) and Iran from 6000 BC-AD650. New photography of objects in the Ashmolean Museum's collection is included along with specially commissioned maps.

The youth of our nation are struggling. They are disconnected and adrift. Jesus has called us to reach them and those who feel the call often feel overwhelmed and unprepared as they face this seemingly insurmountable task. This book is written to give not only hope and encouragement, but tools that work. Even starting with nothing in a small church with a tiny budget you can be effective in reaching the youth of this generation, even if you don''t have a bible college degree. Hang on, this could be the greatest job you will ever love!Paul Collins is Pastor of Underground Fellowship in Green Bay WI and the founder of Oben Youth Ministries. He has worked with teens for 27 years in various capacities including adult sponsor, church scout group leader, bus driver, retreat cook, camp counselor, Sunday school teacher and Youth Pastor. He has a passion for reaching the teens of this generation and for helping small churches find the keys to building successful youth ministries with limited budget and resources.Paul and his wife Lisa have worked side-by-side starting with 6 kids in their basement to a multi-faceted youth program reaching out to teens who attend the local church and those with no church background alike.

Covering various aspects of the syllabus, this work offers you a fast way to recap on what you need to know to get through the exams with ease. Prepared by senior medical students or junior doctors - under faculty supervision, each chapter commences with learning objectives and has ample use of Hints and Tips boxes.