The Limits of Expertise reports a study of the 19 major U.S. airline accidents from 1991-2000 in which the National Transportation Safety Board (NTSB) found crew error to be a causal factor. Each accident is reported in a separate chapter that examines events and crew actions and explores the cognitive processes in play at each step.
Facilitation, as the term is used in this work, refers to processes by which one member of a group operates to help the group analyze issues, learn from experience, and work as a team to draw conclusions. This volume seeks to show the innovative ways facilitation is being used in aviation.
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