Böcker av Raymond J. Murphy

This book provides a step-by-step approach to establishing an ISO 9001:2000 Quality Management System that is process-based, encompasses the principles of Total Quality Management and Continuous Improvement, and includes environmental and safety management systems considerations. The author takes you through the process of designing, planning, and implementing a quality management system that will not only meet the ISO 9001:2000 Standard requirements but will also serve as a platform for the addition of ISO 14000, ISO 18000, and the Malcolm Baldrige National Quality Award Criteria.