Böcker av Rick Maurer

A guide that shows frustrated managers how to build support for change and stay competitive. It features practical approaches with case studies showing how to deal with resistance in a way that retains strong working relationships while achieving successful change.

This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.