Böcker av Robert Damelio

This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.

The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions

Explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work. This book contains how to procedures for creating each type of map, and includes guidance for determining when each type of map is most appropriate.