Böcker av Russell M. Linden

Russ Linden's Workbook for Seamless Government is a must read. Linden artfully weaves together practical details about how to implement change with candid commentary about our humanness. The Workbook is a virtual do--it--yourself kit full of handy instruments and insights, tools and techniques.

This second edition of the bestselling book offers a practical guide that both explores the interpersonal and organizational forces that inhibit collaboration and offers government and nonprofit leaders the tools to combat those forces.

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step--by--step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way. .