Böcker av Stephen Haines

This "how-to" book provides a practical systems thinking approach and solution for creating customer-focused, high performance organizations.

Presents a simple A-B-C approach to Strategic Management. This book provides a 'Systems Thinking Approach' that places equal emphasis on planning, strategies, and change management processes in support of customer satisfaction. It also illustrates why this approach is needed to plan and manage organization-wide changes and growth.