Böcker av Victor Ho

Expanding the scope of the metadiscourse construct, Ho offers a comprehensive analysis of the online review response genre using hotel managers' responses to negative reviews posted by dissatisfied customers on TripAdvisor.

Successful communication in the workplace has attracted considerable attention from both academics and practitioners of various fields and professions. Making requests of colleagues of different ranks and cultural backgrounds clearly and tactfully is one of the essential skills for successful workplace communication. This book sketches a challenging multi-perspective framework for analysing request e-mails exchanged among professionals in the workplace. It discusses the ways e-mail senders could effect request compliance and achieve other purposes like constructing desirable personal identities and managing rapport. This book will be an essential text for all students of professional communication, discourse analysis, and systemic functional grammar. It will also be an excellent reference for professionals who need to communicate with others via e-mails.