Böcker utgivna av Berrett-Koehler Publishers

"Leaders can achieve better working relationships, higher loyalty, and higher revenues simply by changing their listening strategy. Organizations are caught up in the Great Resignation because team members have not felt heard for a long time. Even with renewed focus on human resources and DEI initiatives, we aren't hearing each other. Heather Younger says what we need is a new change model for organizational listening. She illustrates five steps in the "cycle of listening": 1. Recognize what's not being said-Pick up important signals, including nonverbal ones, in our environments. 2. Seek to understand-Step outside our own experiences to uncover the needs and perceptions of our colleagues. 3. Decode-Reflect on what we hear to gain a deeper understanding. 4. Act-Apply this understanding to create and communicate a plan of action. 5. Close the loop-Connect the dots between what we hear and what we will do in response. This book will help break our current listening cycles so we can implement one that honors all parties and works for the long haul. Discussion guide is available in the book for reading groups and book clubs"--

"Community engagement expert reveals how readers can identify their community's assets and rally people together to achieve collective impact and solve deep-rooted challenges. Many of us are upset by issues like racism, poverty, and climate change, but it takes collective effort to get to the root of these complex problems. Whole Community Change offers a proven methodology for uniting leaders from business, human service organizations, and government to work together with people who have a lived experience of the problem. Readers will learn how to create a community plan, measure impact, and engage everyone in the process. A comprehensive manual, the book also includes sections on topics such as raising money for big change and hosting community conversations. Author Paul Born is president of the Tamarack Institute, whose work has contributed to lower cancer rates in Maine, improved mental health for young people in Florida, and reduced poverty in Iowa and in the entire country of Canada, as described in a April 4, 2019 David Brooks column in the New York Times. This book will provide access to Born's coaching in an accessible and implementable format. People want change, and they want to live in safe and equitable communities. This book helps make that possible"--

"This second edition adds to the first and only book that offers a leadership model firmly based on the Latino experience and culture. More important than ever before, the expanded and updated edition of The Power of Latino Leadership offers a blueprint for Latinos to lead from their cultural core. Currently 64 million Latinos live in the United States, and it's estimated that by 2060 one-third of the US population will be Latino. Despite Latinos' growing prominence and influence, little of the relevant literature focuses on a Latino leadership model. Juana Bordas shares ten principles that richly illustrate the inclusive, people-oriented, and socially responsible way that Latinos have led their communities.The second edition contains a new chapter that includes the voices and visions of young Latinos and addresses the generational shift that the country is currently undergoing. Extensive new material reflects data from the 2020 census, explores the exploding Latino impact and growth, and adds information on the multicultural Latino identity. This title offers an intergenerational leadership model that is imperative not only for Latinos but the entire nation"--

"Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business"--

Master the balance between working on your career and working in it. Intelligence Isn't Enough helps Black professionals make strategic decisions and overcome the unspoken rules for success.Recounting the despair she felt as a frustrated young Black professional, Carice Anderson knows that many Black professionals are relying on their education alone to break into the workplace. In this book, she empowers young Black professionals everywhere with the right knowledge by exposing them to advice and little-known principles of career success from her interviews with thirty successful Black leaders. Intelligence Isn't Enough is divided into six chapters that guide readers through what Anderson calls the six "major corporate muscles": ● IQ● Mental attitude● People matters● Cultural intelligence● Personal branding● Communication This book includes personal stories, quotes, lessons learned, and advice from both the author and Black leaders who have worked in some of the finest institutions across North America, Africa, and Europe. Readers will learn tips and tools to strategically chart their career paths and advance in the workplace for lifelong success.

"A detailed framework for leaders to move past outdated workplace blame and shame strategies to cultivate resilient teams capable of facing adversity and setbacks confidently. Workplace finger-pointing stifles creativity, reduces productivity, and limits psychological safety. Although no one sets out to be judgmental, learning new habits is hard. Two experienced leadership and agilists coaches share a road-tested leadership model that continuously embraces humility and failure as part of the growth process to deliver results. By facilitating blame-free retrospective meetings, leaders chart a productive path forward. They amplify three essential motivators of purpose, autonomy, and co-intelligence within their team. Layered on with four resilience factors: inclusive collaboration, transparent power dynamics, collaborative learning, and embracing conflict. After applying these strategies, learning leaders will help their teams and themselves become more resilient and better equipped to handle any unexpected and challenging tasks that comes their way"--

Ditch the negative mental habits that derail conversations and destroy projects, and discover a framework for forging authentic, enduring, and productive connections.We live in conversations like fish live in water—we’re in them all the time, so we don’t think about them much. As a result, we often find ourselves stuck in cyclical patterns of unproductive behaviors. We listen half-heartedly, react emotionally, and respond habitually, like we''re on autopilot.This book is a practical guide for thoughtfully reflecting on conversations so we can avoid the common pitfalls that cause our relationships and work to go sideways. Chuck Wisner identifies four universal types of conversations and offers specific advice on maximizing the effectiveness of each:Storytelling—Investigate the stories we tell ourselves about ourselves and othersCollaborative—Explore the way our stories and other people’s stories interactCreative—See new possibilities and discover unforeseen solutionsCommitment—Make promises we know we can keepThese conversations unfold sequentially: our awareness of our and others’ stories transforms our ability to listen and collaborate, which opens our thoughts to creative possibilities, guiding us toward mindful agreements.Our conversations—at home, at work, or in public—can be sources of pleasure and stepping-stones toward success, or they can cause pain and lead to failure. Wisner shows how we can form a connection from the very first conversation and keep our discourse positive and productive throughout any endeavor.

PepsiCo’s award-winning chief design officer reveals the secret to creating life-changing innovations: putting human needs at the center of any design process.“Innovation is an act of love—or at least it should be. Always. It is a gesture of empathy, respect, generosity, of one human being’s devotion to another,” writes Mauro Porcini at the beginning of this extraordinary book.It is in part a memoir by one of the world’s leading designers—the first chief design officer at both 3M and Pepsi. But even more, it is a manifesto for a genuine, authentic, and deeply humanistic approach to design, one that aims to create personal and social value first and financial and economic value afterward.In every industry, new technologies have lowered the barrier to entry like never before. Either you design exceptional products or somebody will beat you to it. Porcini shows, through example after example and story after story, that the key to real, world-changing innovation is to put people first—not only the people we innovate for but also the people who lead the innovation process.Putting people first requires what Porcini calls unicorns: people who are in love with people, who have a genuine fire in them to create meaningful solutions for actual human beings. In this book, he describes them, celebrates them, and details their superpowers so you can find them, hire them, grow them, and retain them.Some are qualities you might expect—the ability to dream combined with the ability to execute. But when was the last time you heard an executive ask prospective hires if they were kind, optimistic, curious, or humble? Porcini uses his journey across startups and multinational corporations, through successes and failures, to create a handbook for modern innovators.

In a time of increasing disconnection and uncertainty, Leading with Joy shows how leaders can reclaim their purpose and embrace joy in service of social transformation. Leadership that connects people and centers compassion and trust instead of competition and disconnection is needed more than ever before. There are plenty of manuals that show people how to manage organizations, but what is really needed in this moment is a book that shows us how to include kindness and inspiration within leadership. Leading with Joy promotes a courageous and compassionate approach to leadership that can sustain purposeful action and social change. This book takes the form of a series of vignettes about the authors' insights and stories, with reflection questions at the end of each one. Through these stories-which address topics such as workplace triumphs and lessons, family relationships, and even near-death experiences- Akaya Windwood and Rajasvini Bhansali illuminate different aspects of leadership, such as humility, forgiveness, and kindness, and invite leaders to respond to the current moment.The book draws on the authors' lived experiences as leaders, including their encounters with oppression, and their wisdom in principled leadership. They demonstrate how leaders can create conditions of abundance and well-being, which are necessary for long-term social transformation.

DEI isn't just a box to check.As a triple minority who passes for a straight white woman in corporate America, Dannie Lynn Fountain has seen too many companies pretend to care about diversity, equity, and inclusion (DEI) only for its public relations outcomes. In Ending Checkbox Diversity, Fountain explores how the current structure of corporate DEI lends itself to the continued oppression of marginalized identities. She examines the narrow objectives and metrics that allow for shallow or no improvement and how shifting diversity responsibility to employee resource groups enables companies to disclaim responsibility for making meaningful progress. She looks at the impact of Zennials and Gen Zers, the most diverse generations ever, and breaks down precisely why some notable examples of poor DEI initiatives failed (and what should have been done differently). And she builds a road map for what real DEI looks like and how to avoid the performative allyship trope.

Creating justice-centered organizations is the next frontier in DEI. This book shows how to go beyond compliance to address harm, share power, and create equity.Traditional DEI work has not succeeded at dismantling systems that perpetuate harm and exclude BIPOC groups. Proponents of DEI have put too much focus on HR solutions, such as increasing representation, and not enough emphasis on changing the deeper organizational systems that perpetuate inequities—in other words, on justice. DEIJ work diverges from traditional metrics-driven DEI work and requires a new approach to effectively dismantle power structures.This thought-provoking, solutions-oriented book offers strategic advice on how to adopt a justice mindset, anticipate and address resistance, shift power dynamics, and create a psychologically safe organizational culture. Individual chapters provide pragmatic how-to guides to implementing justice-centered practices in recruitment and hiring, data collection and analysis, learning and development, marketing and advertising, procurement, philanthropy, and more.DEIJ pioneer Mary-Frances Winters and her coauthors address some of the most significant aspects of adding a justice focus to diversity work, showing how to create a workplace culture where equity is not a checklist of performative actions but a lived reality.

"For newcomers and management alike, leadership can be overwhelming and overcomplicated. By building core tenets of leadership around two key words in each chapter, Bill Treasurer simplifies the equation. Congratulations, new leader! You've joined the ranks at during an exceptionally complicated time. Our current workplace climate is fraught with political divisions, economic disparities, and ever-shifting social dynamics. Leaders are managing remote teams across larger geographic distances and facing new roadblocks to onboarding, giving performance feedback, and nurturing healthy relationships. With only a meager amount of leader development support and training across organizations, leaders are simply not being set up for success. Leadership Two Words at a Time speaks directly to the plight of new leaders. Rather than overintellectualize the practice of leadership, Bill Treasurer breaks it the concept up into essential and understandable nuggets of information, summed up by a two-word header, that provide the practical guidance and support that organizations often lack. The result is time-tested wisdom that new leaders can grasp immediately and implement easily-and, with a little practice, master completely. This book gives you the basic building blocks to gain both competence and confidence, take on greater responsibility, and earn the long-time trust of your organization"--

America’s most popular progressive radio host and New York Times bestselling author Thom Hartmann reveals how and why neoliberalism became so prevalent in the United States and why it's time for us to turn our backs to it.With four decades of neoliberal rule coming to an end, America is at a crossroads. In this powerful and accessible book, Thom Hartmann demystifies neoliberalism and explains how we can use this pivotal point in time to create a more positive future.This book traces the history of neoliberalism—a set of capitalistic philosophies favoring free trade, low taxes on the rich, financial austerity, and deregulation of big business—up to the present day. Hartmann explains how neoliberalism was sold as a cure for wars and the Great Depression. He outlines the destructive impact that it has had on America, looking at how it has increased poverty, damaged the middle class, and corrupted our nation’s politics.America is standing on the edge of a new progressive era. We can continue down the road to a neoliberal oligarchy, as supported by many of the nation’s billionaires and giant corporations. Or we can choose to return to Keynesian economics and Alexander Hamilton’s “American Plan” by raising taxes on the rich, reversing free trade, and building a society that works for all.

A longtime broadcast journalist, ABC News correspondent, and business communication strategist shows how you can craft an honest and authentic response to any scandal, rather than try to deny it, and ultimately bolster your brand.In two decades as a television reporter, T. J. Winick covered many scandals. The biggest mistake he saw brands make was to try to make it go away by refusing to apologize, declining to comment, or going on the attack-anything to deflect attention. Often that kind of response becomes a scandal of its own. In his book, Winick argues instead for transparency, honesty, authenticity, and empathy. Handled correctly, the way you address an egregious violation of your standards can increase your reputation capital. It can remind people of what those standards are and how strongly you believe in them. Drawing on his intimate insider knowledge of the media, Winick addresses every conceivable aspect of how to respond to a scandal. He includes his Ten Crisis Commandments-universal dos and don'ts-and the seven qualities for an effective response. Using dozens of examples, he covers critical issues such as choosing when and how to apologize and when not to, creating a crisis communication plan and forming a response team, making the press your ally; choosing the right social media channel to deliver your message, navigating controversial social issues, and much more. Winick's experience covering brands in crisis and then defending them makes this book an invaluable resource. I have been both the hunter and the hunted, he writes. If you've built your reputation capital through years of living the ideals you espouse, this book will help you protect and defend it when that inevitable crisis strikes.

Employee ownership creates stronger companies, helps workers build wealth, and fosters a fairer, more stable society. In this book, two leading experts show how it works-and how it can be greatly expanded. Wages don't cover the bills. Wealth inequality is growing. Social trust is eroding. There are endless debates about what to do, but one key factor is inexplicably left out: who owns the companies that drive the economy?Ownership matters. Ownership by a few means benefits for a few. But if you spread ownership around, you spread the benefits of capitalism around. Employee ownership lets workers build real wealth, not just pick up a paycheck. And it's a piece of the puzzle that's in plain sight. As Corey Rosen and John Case point out, there are already thousands of prosperous employee-owned companies. Rosen and Case explain why so many companies end up being owned by Wall Street shareholders or private equity firms-and why that kind of ownership encourages a focus on short-term profits rather than the long-term sustainability needed by employees, communities, and the environment. They show the limits of reform efforts that don't address the essential issue of who owns what. But the heart of the book is a deep dive into how employee ownership originated, how it works now, and what needs to be done to expand it. The book looks at how the idea is growing, both in the United States and around the world-and why all sides of the political spectrum support it. Rosen and Case offer a vivid portrait of a form of ownership that results in more prosperous workers, more responsible companies, and a fairer, more stable society.

In an age marked by increasing polarization, Digital, Diverse & Divided shows how we can build cultural intelligence and get along with people who are different from us. Our divides are destroying us: red versus blue, Black versus White, globalists versus nationalists, agnostics versus Christians. Drawing on seminal research on social identity and cultural intelligence, this book explains our impulse to divide people into ';us' versus ';them' and reveals how we can tackle tribalism, confront racism, and develop a common vision for the future. In Digital, Diverse & Divided, David Livermore outlines the four competencies of Cultural Intelligence (CQ):* Motivation (CQ Drive) * Cognition (CQ Knowledge)* Metacognition (CQ Strategy)* Behavior (CQ Action) He shows how we can apply this foundation to a wide range of intercultural situations. This book includes personal anecdotes, stories from around the world, and references to the work of prominent authors, psychologists, thinkers, and economists. Livermore examines different factorsplace, race, gender, religious beliefs, and politicsthat shape how we see the world and offers a way for us to reclaim our shared humanity.

Amidst a global racial reckoning, this book offers a much-needed language for racial healing and repair, written by an international award-winning journalist, playwright, radio host, and writer.The new world that we are currently navigating post 2020 demands global racial healing. Such work involves tough conversations around race, white supremacy, and anger. Emotional Justice offers a new language for racial healing and social justice. As Armah explains, dismantling the language of whiteness requires different work from different people. The book looks at key terms - Intimate Reckoning, Intimate Revolution, Resistance Negotiation, and Revolutionary Black Grace-, that enable people to challenge white supremacy. Intimate Reckoning shows white women how they can examine their role in sustaining white supremacy, while Intimate Revolution teaches Black women to unlearn the language of whiteness that teaches them their sole value is labor. The book includes exchanges with prominent thinkers in this field, including Dr Robin DiAngelo and Courtney Martin. This book will help readers practice anti-racism and racial repair, do the work of dismantling systemic inequity, and figure out how to co-exist across different perspectives.

The future of work is here. You can no longer survive by copying and pasting old office techniques into a digital environment; it's exhausting, unproductive, and unsuccessful. There is a better way! Are you ready to rethink everything you know about how remote works?Drawing on their years of experience working at remote companies DuckDuckGo and Automattic, plus dozens of interviews with leading experts, Ali Greene and Tamara Sanderson have written the ultimate playbook for managing remote teams. This book addresses challenges such as communicating effectively (with fewer meetings!), eliminating frustration over what tools to use, establishing team norms, and focusing on getting things done. You will learn how to work best remotely and create a workplace designed for freedom, flexibility, and focus.For decades, we've planned our lives around our work. Now it's time to intentionally design work to fit our lives.

La verdad ineludible es que el racismo sistémico y las estructuras coloniales son principios fundamentales de nuestras economías.Nuestra industria filantrópica de mil millones de dólares es un ejemplo flagrante. ¿Cómo, pues, cambiamos la filantropía y otras industrias hacia la reconciliación social y la sanación si sus premisas básicas son la explotación, la extracción y el control? En Descolonizar la riqueza, Edgar Villanueva mira más allá de la glamurosa y altruista fachada de la filantropía y nos introduce en sus sombras: supremacía blanca, complejo de salvador y opresión interiorizada. Después, basándose en tradiciones nativas, Edgar empodera a individuos e instituciones para comenzar a reparar los daños mediante sus siete pasos para la sanación. En esta segunda edición, añade inspiradores ejemplos de personas que utilizan sus recursos para descolonizar el sector del entretenimiento, museos, bibliotecas, la propiedad de tierras y mucho más. Todos podemos ser personas y líderes sanadores para restaurar el equilibrio, y todos tenemos que hacer nuestra parte. ¿Estás dispuesto?