Böcker utgivna av Berrett-Koehler

We all have a natural tendency to focus on what we don't want to happen, rather than on what we do want to happen., All this time and energy spent on worrying about avoiding pain and loss dominates far too many organizations, suppressing employee engagement and crippling growth. To escape this workplace culture-killer companies need their employees to look forward and focus intentionally on what they do want to happen. In Seeing Red Cars, expert trainer and speaker Laura Goodrich draws an enduring metaphor to show managers and their employees how to make the shift. It's a well-known truism that if you buy a red car, you suddenly start noticing red cars everywhere. By extension, if we make a conscious decision to focus on positive desired outcomes at work (and commit to a plan of conscious practice), we experience dramatically positive effects. The transition to affirmative thinking begins one person at a time and then grows, spreading virally through local teams and eventually the entire organization. Once a critical mass of employees has made this change, the Seeing Red Cars mentality becomes a part of the organization's core engine, driving growth, innovation, and bottom-line results.Seeing Red Cars provides a process that helps readers craft affirming "I Want" statements and a plan for taking monthly, weekly, and daily steps in the desired direction. Animated throughout by the popular "red cars" metaphor, the book's three-stage methodology raise awareness, turn insight into action, turn action into outcomes enables readers to both shake destructive habits and achieve personal and organizational goals. Throughout, Goodrich draws on well-documented research on the brain and human behavior and provides entertaining and enlightening stories culled from her 15 years of coaching and advising hundreds of leaders and organizations through change and transition.

In this inspiring and beautifully illustrated book, bestselling author Margaret Wheatley offers guidance to people everywhere for how to persevere through challenges in their personal lives, with their families, at their workplaces, in their communities and in their struggles to make a better world. She provides hope, wisdom and perspective for learning the discipline of perseverance.Wheatley does not offer the usual feel-good, rah-rah messages. Instead, she focuses on the situations, feelings and challenges that can, over time, cause us to lose heart or lose our way. Perseverance is a day-by-day decision not to give up. We have to notice the moments when we feel lost or overwhelmed or betrayed or exhausted and note how we respond to them. And we have to notice the rewarding times, when we experience the joy of working together on something hard but worthwhile, when we realize we've made a small difference. In a series of concise and compassionate essays Wheately names a behavior or dynamic - such as fearlessness, guilt, joy, jealousy - that supports or impedes our efforts to persevere. She puts each in a broader human or timeless perspective, offering ways to either live by or transcend each one. These essays are self-contained - you can thumb through the book and find what attracts you in the moment. Perseverance helps you to see yourself and your situation clearly and assume responsibility for changing a situation or our reaction to it if it's one that troubles us. There deliberately are no examples of other people or their experiences. You are the example - your personal experiences are the basis for change.In addition to Wheatley's graceful essays there are poems and quotations drawn from traditions and cultures around the world and throughout history. The book is deeply grounded spiritually, accessing human experience and wisdom from many sources. This grounding and inclusiveness support the essential message - human being throughout time have persevered. We're just the most recent ones to face these challenges and we can meet them as those who came before us did. As Wheatley quotes the elders of the Hopi Nation: "We are the ones we have been waiting for."

This work supports a process called Predictive Evaluation (PE) which enables practitioners to provide executives with compelling training data around the success of training in the three areas of Intention, Adoption, and Impact. PE also works to determine whether success has been achieved, and provides lead indicators of future adoption (transfer of learning) along with recommendations for continuous improvement. The way to think about this model is that predicting is before-the-fact to decide if to train; evaluating is after-the-fact measurement against the predictions. There are four ways that the PE approach differs from other models in the field:Whereas traditional approaches focus on costs and numbers, not on forecasting financial return, PE focuses on the predicted impact and its value-add to the organizationWhereas traditional approaches view evaluation as after-the-fact with no measures of success, PE employs repeated measures that mirror employees' path to improved performance with predicted 'success gates'Whereas ROI and/or Cost-Benefit evaluations traditionally rely on subjective estimates, PE provides concrete, business-focused and evidence-based data on return on investment and does not use statistical averages based on subjective estimates of improved performance or productivityWhereas existing approaches work on an after-the-fact basis with one-off programs, PE offers a determined prediction of the extent of transfer and impact and works well with programs that have repeated deliveries over a period of timeWhen decision makers decide to spend large sums of money on training, they seek to evaluate their options as they evaluate other large investments - that is so on the basis on financial returns to the company. This work shows those decision makers how to accurately determine the potential ROI on such training programs before committing to them.

This bestselling work describes how the art and science of brand building is typically identified with businesses, products, and services, but that personal and professional relationships can also be seen and managed in this very practical and effective light. The authors present "personal brand management" as a real-life professional development tool that creates and reinforces strong, enduring relationships fueled by each individual's core values and beliefs. McNally and Speak show how to conceive, convey, and manage a distinctive, relevant, and consistent personal brand-an accurate reflection of who you really are.This revised edition leverages its past success (brand equity) to take advantage of the increased acceptance of personal brand as a personal and career development framework and for creating a competitive edge. Drawing on eight additional years of research and experience, the authors offer new information emphasizing the importance of relationship alignment; differentiating between a brand and a strong brand, and showing how social networks have impacted the branding process and how to use social networking to build a strong brand.

Many subject matter experts are just that, subject matter experts not experts in the art of teaching, facilitating, or designing. Thousands of authors, trainers, and speakers have great content, but they lack the skills required to convey their content in a way that inspires learners to unleash their brilliance and move the learning to practice.. They often spend 70% of their time on WHAT they are going to teach, and 30% of their time on HOW, when they should be spending 30% on WHAT, and 70% on HOW. Their instructional techniques often are at odds with their message of inclusivity, eagerness for people to learn, and hopes that their content will change lives and organizations. Brilliance by Design outlines how to design learning interactions (such as meetings and workshops) that enable people to do their best thinking. Using the tested, signature ENGAGE model, it helps anyone who brings people together for the purpose of learning, problem-solving, or innovating to develop a clear, high-impact training design that unleashes brilliance. It presents a model that enables teachers to analyze learner and teacher needs, create objectives that meet those needs, and incorporate interactive tools that "fire 'em up," ensuring all key outcomes are met. To help readers unleash the brilliance in others, this book provides the structure, tools, language, and models needed to create optimal learning experiences from their ideas, practices, models and books. In learning these techniques, readers will achieve powerful outcomes, building communities of learners who share best practices and communicate at a deep and profound level while doing real work.

For several years after graduating from college at USC, Daniel Seddiqui failed to find clarity about what he wanted to do with his life. To make matters worse, he couldn't seem to land a job - and failing to receive an offer after over 40 interviews, Daniel decided to try a new strategy. Following his dream to explore the diverse cultures and industries offered in America, he embarked on a seemingly impossible quest: to work at 50 jobs in 50 states in 50 weeks.This book tells how Daniel fulfilled this incredible dream. Working as a baseball scout in Massachusetts, a coal miner in West Virginia, a meteorologist in Ohio, and so on over the course of his life changing journey, he explains how he learned to adapt to each state's unique circumstances and challenges. With vivid stories of his experience across fifty jobs (and the long drives in between), Daniel shares the lessons he learned about perseverance, risk taking, adaptability, networking, and endurance. From tales of the extraordinary kindness of strangers to the uncomfortable reality of having to sleep in his car, Daniel's experience is an inspiration to anyone looking to break into the job market or to even just to follow their dream.

This book details the leadership principles used by Mother Teresa in building one of the world's largest and most successful organizations, with this as its central lesson: leaders must articulate a simple vision, and execute it with absolute practicality. Bose who spent eight months working with Mother Teresa in 1992-3 and Faust have distilled Mother Teresa's leadership style into nine essential principles. Each principle shows readers how to apply Mother Teresa's wisdom in their lives and businesses.Much has been written about Mother Teresa. She is an actual saint, beatified by Pope John Paul II in 2003, as well as the winner of the 1979 Nobel Peace Prize, This book is the first to view her in another light as a pragmatic, realistic leader who over 47 years raised billions of dollars and helped millions of people. This often meant making tough decisions-such as accepting a donation from Saddam Hussein. This book has the principles that guided those decisions. These are universal principles that can help any leader working to keep an organization on course and on mission.

Despite considerable investment in resources and tools, many companies struggle to meet the demand for the talent they require. Make Talent Your Business" gets to the heart of the matter: Managers themselves are in the best position to help people learn from experience (the uncontested major source of development) and shows managers how to do it by using the five practices that work for managers who are exceptional at building talent.This set of practices goes well beyond the usual managerial coaching and performance management. It moves the focus from performance today to development of skills that truly "raise the game" of employees skills such as in-the-moment judgment, customer relationship building and collaborative decision-making. Managers who grow talent enhance their own reputations and get better results, retain people, attract talent and make their organizations more agile and capable to deal with future challenges.

In far too many organizational meetings, equal speaking opportunity seldom results in equal say. Factors such as race, class, and personal history too often inhibit open dialogue within and among groups, which can lead to a sense of disenfranchisement within the organization, and subsequently, disillusionment with the movement.Collective Visioning is the first visioning method to address these hurdles in the organizing process and to fully enable members to share their opinions without hesitation. Linda Stout uses her background and her own personal experience of marginalization within the organizing community to show how trainers can be more mindful of the diversity of their members as they strive toward a common goal. The book features a clear, actionable, step-by-step process to set up and create a welcoming space for activist leaders to collaborate for positive change. Stout details ways in which trainers should reach out to different groups, listen to and understand needs and concerns of the group, create a welcoming space for all voices, foster agreements, ensure the visibility of all members.

The development of the social web - the set of digital tools that allow people to connect with one another and share their stories - offers extraordinary potential to change what voices get heard in the global conversation. This is unlike anything the world has seen in a thousand years. Change agents working to make the world a better place need not just to be on board with social media but also need to drive and shape the conversation.Share This! explains the importance of social media as a part of an overall ecosystem of tools for change and examines how broader participation by marginalized voices can foster opportunity on both the individual and collective levels. Tech savant Zandt devotes special attention to the challenges that women face, including concerns about privacy, security and reputation and includes interviews with Shireen Mitchell, Danah Boyd, Cheryl Contee, Beka Economopoulos and other social media experts who work within specific communities addressing race, class and gender disparities. In a voice both authoritative and irreverent Zandt provides an accessible guide to what the social networking tools are, how woman and minorities can use them strategically, where on the web readers can directly experience their power and why these technologies are so critical to transforming our daily lives.

Joan Hangarter bought a disability policy in 1990 to protect her should she ever become seriously ill. She dutifully paid her annual premiums for nearly a decade. But when she became disabled, she and her children found themselves homeless and bankrupt when her insurer—UnumProvident—stopped paying her benefits. With the help of attorneys Ray Bourhis and Alice Wolfson, Hangarter won a landmark $7.7 million jury verdict against Unum. Hangarter’s dramatic story illustrates in shocking detail how insurance companies put profit above the promises they make to policyholders. Exposing the intricate systems insurance companies use to target and terminate expensive claims without just cause, Bourhis reveals the back-room mind-set that drives these illegal practices. He shows how low-level employees are duped into unethical conduct, how insurers manipulate data and witnesses in the few cases that do go to trial, and exactly what ordinary people are up against when forced to take on these behemoths. Bourhis paints a frightening picture of how key decisions by Congress and the US Supreme Court have enabled these schemes to continue unchecked—and he provides a sorely needed roadmap to reform.

IMPROVING PROFIT is the number one objective of business leaders, yet most do not truly understand how to move beyond the basics when it comes to cost reduction for profit improvement. Typically, a company's response to reducing cost is to reduce the workforce. People are laid off in large numbers and dollars are saved-or so it seems. This is a mistake, a short-term solution. Profit Building provides a better approach, one that focuses on profit improvement as a stand-alone process, demonstrating how an organization can achieve its goals to improve profitability and reduce cost through a proven method based on team innovation management. Perry J. Ludy offers a hands-on guide that shows managers how to move profit-and-loss financial reviews beyond the basics to creative solutions and genuine action plans. Using the author's four-step Profit Building Process (PBP), Profit Building shows how to organize teams with the specific purpose of improving profit-while providing an opportunity for employees to participate in developing cost reduction strategies so that profit improvement is perpetual. A system of step-by-step activities designed to produce immediate and continuous results, the PBP shows managers how to apply concepts from prior learning-such as teams, innovation management, and performance improvement planning-to create tailor-made strategies for any organization. And it introduces "Questions Brainstorming," a new twist to traditional brainstorming that fosters avid group participation resulting in better solutions. In order to achieve success beyond today, business leaders must leverage all resources available within the organization to improve profit, reduce cost, and create a better place to work. Profit Building is an executive handbook and a quick desk reference for managers that shows how to do just that.

Most business books on social media have focused exclusively on using it as a marketing tool. Many employers see it as simply a workplace distraction. But social media has the potential to revolutionize workplace learning. People have always learned best from one another social media enables this to happen unrestricted by physical location and in all kinds of extraordinarily creative ways. The New Social Learning is the most authoritative guide available to leveraging these powerful new technologies.Tony Bingham and Marcia Conner explain why social media is the ideal solution to some of the most pressing educational challenges organizations face today, such as a widely dispersed workforce and striking differences in learning styles, particularly across generations. They definitively answer common objections to using social media as a training tool and show how to win over even the most resistant employees. Then, using examples from a wide range of organizations Bingham and Conner help readers sort through the dizzying array of technological options available and decide when and how to use each one to achieve key strategic goals.

Negotiation impacts every aspect of our lives, from our relationships with family members and neighbors, to the transactions we make as customers, to the deals we strike on the job. Yet it's a skill too often ignored. For many, the prospect of negotiating makes them uncomfortable, nervous, even frightened. This plague of "negotiaphobia" is what The One Minute Negotiator will remedy.Don Hutson and George Lucas use an engaging business parable to tell the story of a high-level sales professional who learns to master a simple yet profound approach to negotiations, one that can be applied to any situation: getting the best loaner car while your car is in the shop, seeking a fair solution after a hotel messes up your reservation, closing a deal to get your product in a big-box retail store, settling on the price for your new home in short, any transaction. The key is flexibility. Most books on negotiation preach one of two gospels: thou shalt collaborate or thou shalt compete. Either everybody works together toward a common goal, or the process is basically adversarial. The problem is no two negotiations are alike-one strategy cannot fit all. The One Minute Negotiator teaches you four potential strategies and shows how to choose the one best suited to the situation, your own inclinations, and the strategy being used by the other side. Besides the obvious benefits, conquering negotiaphobia will reduce your stress level. You'll never walk away thinking about what you should have asked for or might have gotten. Instead, with the tools Hutson and Lucas provide you can confidently and consistently guide any negotiation to the best possible conclusion.

There are extraordinary ideas inside your head but you're blocking them. Left to it's own devices, your brain shies away from the unfamiliar and unconventional. To grab the treasure in your mind, you have to distract your brain. For Mark Levy, the answer is freewriting. It's a deceptively simple technique: just start writing about something you care about. Anything. Forget about grammar, punctuation, and spelling. Set the timer and go. But it's far trickier than it sounds. We all have an internal editor that censors our thoughts before they hit paper. Levy shares six secrets designed to knock this editor out and let your inner genius run free. He also includes problem solving and creativity stimulating principles you can use if you get stuck seven of which are new to this edition. Also new to this edition is an extensive section on taking your raw unfiltered freewriting and refining it into something you can share with the world. Although freewriting's roots are as a private brainstorming technique, Mark and his clients have found that, with some tweaking, it's a great way to generate ideas for articles, blog posts, presentations, even books.Our first reaction to a problem is often to tackle it head-on. Mark Levy says that's wrong your head might be the problem. Freewriting offers a way to trick your conscious mind into letting your unconscious generate more ideas than you ever thought possible.

The leading author and senior statesman in the field of diversity management identifies the most effective diversity management philosophies, strategies and practices from around the world.Today's competitive economic environment makes it necessary to access the most effective managerial philosophies possible - this is as true for diversity management as it is for management in general. It extends to both corporations with operations in multiple countries and those indirectly experiencing the impact of globalization. Even organizations that conduct business in only one country are finding that global interconnectedness, created through communications and technology, makes it difficult to avoid the influence of world dynamics in their industry and related sectors. It has become urgently important to possess awareness of "best in the world" philosophies.However, the field of diversity has not yet progressed towards a standard. We have neither established what "world class" is, nor specified how it might be achieved. Until now World Class Diversity fosters ease of comparison, discussion and analysis across the globe and offers a process for addressing any diversity issue. Given the multiplicity of approaches to diversity around the globe, "world class" status requires a process that can be adapted to any approach and used with any mixture. This book provides the blueprint to create an effective new approach, describing a common language for dialogue across countries. By creating a unified terminology and framework for implementation, World Class Diversity Management aims to become the standard and foundational text for diversity managers across the globe.

A new movement is afoot that promises to save the world by applying the magic of the market to the challenges of social change. Its supporters argue that using business principles to solve global problems is far more effective than more traditional approaches. What could be wrong with that? Almost everything, argues former Ford Foundation director Michael Edwards. In this hard-hitting, controversial exposé, he marshals a wealth of evidence to reveal that in reality, a market approach hurts more than it helps. Real change will come when business acts more like civil society, not the other way around.

Many experienced facilitators, OD consultants, coaches, and organizational leaders increasingly find themselves "standing in the fire" - working in situations where group and community members are polarized, angry, fearful and confused. Facilitator Larry Dressler has come to believe that simply picking up yet another method or technique won't help in situations like these. What has a truly transformational impact is what he calls the facilitator's presence. Cultivating an ability to access a compassionate presence that people experience as open, authentic and clear in intention during the most difficult situations moves facilitators from being competent professionals to being on a path toward self-mastery. Standing in the Fire offers a set of self-directed principles and practices that enable facilitators to work on themselves to keep their emotional balance no matter how overheated things threaten to become. It brings together profound teachings from diverse fields, including western psychology, eastern spiritual practices, the arts, social sciences and medical research. Dressler's grounded, empathetic approach helps readers reawaken and discover an untapped capacity that comes from within and is expressed as a powerful presence standing in service to a group.

Work and art are not, as we have come to believe, mutually exclusive. The industrial revolution, it can be said, drove art out of work. Our new-found ability for mass production robbed workers of their art, forcing them to find "jobs." Work quickly came to be viewed as something we do to survive and art merely something to hang on our walls. The reward for work became extrinsic rather than intrinsic. Instead of pursuing joy within work, we began to pursue it in leisure and in the external rewards of employment. In Artful Work, Dick Richards reminds us that all work can be artful, and that artfulness is the key to passion and commitment. He applies the assumptions of artists about work and life to the challenges facing people and organizations in today's rapidly changing world. This book provides a new perspective on those challenges that is both practical and visionary, singing a provocative new tune for those journeying to make work more meaningful and joyful, and organizations more committed to their purposes. Readers will learn to take an inspired approach to their work, renewing their experience of it as a creative, participative, and purposeful endeavor. There are seven basic assumptions of the concept of Artful Work: o All Work Can Be Artful o The Reward for Artful Work Is In the Doing o The Ambition of Artful Work Is Joy o All Work Is Spiritual Work o Artistry Demands That the Artist Own the Work Process o Artful Work Requires Consistent and Conscious Use of the Self o As the Artist Makes the Work, the Work Makes the Artist Artful Work sets forth an entirely new way of thinking about all of the work we do, and the organizations that contain our work. It offers a compelling guide to honoring artistry in our work, organizations, and leadership roles, and creating workplaces that truly honor our passion. It speaks to the courageous and hopeful among us who seek to make our work and workplaces more joyful and productive.

It is a common belief that there is an entrepreneurial personality-that a certain type of person is capable of becoming a successful entrepreneur, while others are not. Research supports this view, and yet there are countless stories of people who have failed in one entrepreneurial venture only to succeed in another, and still others who have achieved initial success, yet failed when their company reached a certain size. John B. Miner, an expert in the fields of entrepreneurship, human resource management, and personality psychology, has spent 20 years researching these and other curiosities about entrepreneurial success. In this groundbreaking book, he details his extensive research that shows that there is not a single entrepreneurial personality type, but rather, there are four distinct personality types that make for successful entrepreneurs. Based on 20 years of research and a systematic seven-year study of 100 entrepreneurs, The 4 Routes to Entrepreneurial Success details the distinctive characteristics of each of the four types and explains why they succeed or fail. Using Miner's self-assessment questionnaire, you'll discover whether you possess the talents, skills, and characteristics it takes to start and run your own business. The results of the questionnaire will help you determine how you can be successful as an entrepreneur. The different routes by which each of the four types achieves success are explored in detail, and numerous real-life examples of established entrepreneurs are included throughout. If you're a would-be entrepreneur, this accessible, easy-to-read, and practical book can help you achieve the success you dream of. Miner explains that, to be successful, entrepreneurs must concentrate on their special talents and strengths, while finding ways to compensate for their weaknesses to accomplish the rest of the business process. For instance, while Supersalespeople are experts at bringing in new customers, they often lack the necessary management skills to run a successful business, and therefore need someone else to oversee the operations. Expert Idea Generators are good at creating new ideas, but need others to develop effective systems to get them to market. The characteristics of each type of entrepreneur are explored in detail, as well as the routes by which each achieves success, and numerous real-life illustrative case studies of established entrepreneurs are included throughout. Most importantly, Miner provides individuals with practical guidelines for mapping out their own routes to success. The 4 Routes to Entrepreneurial Success can help you assess not only whether your personality is suited to the entrepreneurial lifestyle, but also what type of venture you should consider and what role you should play in your business to guarantee success. In addition to outlining each type's inherently appropriate career route, Miner insightfully addresses gender differences, the value of entrepreneurial development and formal degree programs, and entrepreneurial options for those who do not fit into any of the types described. The 4 Routes to Entrepreneurial Success will help prospective entrepreneurs assess their own talents and determine what type of venture offers them the greatest chances for success. Established entrepreneurs will gain new perspective on current problems and learn to foresee and avoid potential pitfalls. Senior managers and human resource managers will find valuable tools for staffing corporate ventures, while bankers, venture capitalists, and other investors can better assess the risk and return related to their investment.

This is what you won't read about in business school.Through decades of running businesses, Lisa, Margot and the case-study interviewees included here have learned about dealing with "the tough-stuff". The narrators and contributors provide guidance and counsel and relate true, sometimes shocking, stories about their companies that exemplify the hardships other entrepreneurs will encounter. Because the contributors are diverse leaders from various sectors and industries the book is useful to new, existing and shifting entrepreneurs. It follows the trajectories of successful business leaders throughout the nation who have faced a host of problems and survived. Here is a book that readers can look to for affirmation, hope and tools. The authors and case-study participants supply tried-and-true methods for addressing these struggles. Dealing with the Tough Stuff is honest help told through entrepreneurs' engaging stories of failure and triumph.

Did Supreme Court sell out America's citizens in the nineteenth century, with consequences lasting to this day? Is there a way for American citizens to recover democracy of, by, and for the people?Thom Hartmann takes on these most difficult questions and tells a startling story that will forever change your understanding of American history. Amongst a deep historical context, Hartmann describes the history of the Fourteenth Amendment created at the end of the Civil War to grant basic rights to freed slaves and how it has been used by lawyers representing corporate interests to extend additional rights to businesses far more frequently than to freed slaves. Prior to 1886, corporations were referred to in U.S. law as "artificial persons." But in 1886, after a series of cases brought by lawyers representing the expanding railroad interests, the Supreme Court ruled that corporations were "persons" and entitled to the same rights granted to people under the Bill of Rights. Since this ruling, America has lost the legal structures that allowed for people to control corporate behavior. In this revised and expanded second edition, Hartmann incorporates specific examples from today's headlines and proposes specific legal remedies that could truly save the world from political, economic and ecological disaster.