Böcker utgivna av Business Expert Press

Today's business leaders are required to navigate a difficult path between building and maintaining a stable, effective and successful organization, and rolling out a seemingly endless series of complex change initiatives to ensure ongoing relevance in the marketplace. Complex change is costly, difficult, and has a high degree of risk. By definition, complex change requires individuals within the organization to make significant changes in how they fulfill the duties associated with their role. Things like moving to a new technology platform, going through a merger, organizational restructuring, and adding or eliminating a product or service all involve complex change. In 1990, Peter Senge's book The Fifth Discipline was published, and the concept of organizational change management was introduced into the business world. Since then, analysis of data from thousands of change implementations point to the same conclusion - approximately 70% of change projects fail to achieve their defined goals. This data also shows that the 30% of projects that do meet expected ROI all found a way to effectively address the people side of change. This book introduces the concept of integrated organizational change methodology (iOCM(TM)), which provides a framework for integrating best practice organizational change management principles into all facets of a change plan, resulting in significantly improved project outcomes and maximum return on investment.

You are about to go into an important negotiation. You have done your homework and you have a plan and a strategy. But now you are face to face with the other person. What should you say, when should you say it, how should you say it? That is what this book is all about. What do you say to gather the information you need, set expectations, build relationships, and create a win-win situation? How do you actually use negotiating tactics and strategies in a whole verity of situations? What should you say to close and wrap up the deal? This book will guide you through the entire negotiating process and make sure that you have the right words at your fingertips for any negotiating situation that you encounter. The author walks you through some key business negotiations, including a sales negotiation, a purchasing negotiation, and even how to negotiate salary and benefits for a new job. It is all here. A complete overview of the negotiation process and scripts you can use and modify to fit any situation.

What skills are needed for the future? This book argues for T-shaped professionals who are adaptive innovators, with broad communication skills and deep problem-solving skills. We invite readers to explore this question from the perspective of academics, educators, business practitioners, those in government, as well as researchers trying to measure more precisely just what it means to be a T-shaped professional and adaptive innovator.

Urbanization is a global phenomenon that hugely constrains existing transportation infrastructure in cities. Urban transportation (UT) challenges are more significant in developing countries with rapid development as the land occupation is dense.Limited urban space and infrastructure fail to meet the increasing traffic demands and to provide reasonable service quality. Therefore betterment of UT systems is more required than ever. Infrastructural development and transportation operations are mainly directed at citizen welfare and it requires huge capital investments. States initiate urban development by inviting private participation so that operational and commercial risks are minimized and quality of execution is better. Several aspects in planning and management of global UT projects are common. But the approach and solutions are typically developed for a local context and relevance. Specific UT challenges are land use planning, socioeconomic distribution, project designing, implementation, financial analysis and governmental policies. A comprehensive background of UT systems, challenges involved and various approaches adopted by different countries are presented along with five real-life Asian cases. The book is aimed as a one-point reference on modern day developments on urban transportation for a readership of consultants, practitioners, developers, policy makers, and academicians.

What if organization's pursued something other than an economic agenda? It may appear on the surface that this is a na*ve question, but it is a fundamental question about the role of organizations in our society. Why has the capitalist profit and neo-liberal agenda become so entrenched in Western society that we can't possibly imagine anything different? The evidence that the system is flawed is plentiful and yet we still hang onto what we know, a little like a relationship that has past it's best before date but is not yet damaging enough for a parting of ways. Do we ignore the evidence out of fear or because there appears to be no viable alternative? If growth and profit is part of the equation then what alternative is there to capitalism? This book explores what different might look like and in doing so proposes an alternative paradigm. It seeks to begin a dialogue about whether, if growth and profit are an important part of the equation, then 'Important for what purpose?' What follows is a proposition of an alternative agenda for organizations, one of doing good and the introduction of a new business framework - Temperatism.

Published in 1837, Hans Christian Andersen's The Emperor's New Clothes tells the tale of two weavers who present a non-existent suit of clothes to the Emperor with the caution that the suit is invisible to those who are unfit for their positions, stupid, or incompetent. As the Emperor parades in his underwear no one dares to say that they see no clothes-with the exception for one small child who exclaims; "e;he isn't wearing anything at all."e; Fast forward to the present day and business owners and managers around the world are told that anyone who cannot see the benefits of social media marketing are unfit for their positions, stupid, or incompetent. As organizations, brands and products fill the social media landscape with meaningless, objectiveless drivel that has interest to no one and serves only to waste resources and alienate customers, a small voice can be heard exclaiming; "e;who told you that was a good idea?"e; The caveat to this contemporary tale is that for a very few organizations, brands and products, social media has provided a kind-of marketing panacea. Correction: make that a very, very few organizations. For the rest, they are metaphorically parading in their digital underwear. All is not lost however. Although many have been duped in a new clothes-esque sting, and that their social media marketing efforts are indeed, invisible-but marketing on social media might just be riding to the rescue.

This book offers an alternative to the industrial revolutionary paradigm of organization that we still live and work with today and instead argues that the environmental and economic complexity of the digital age require an evolutionary leap in the purpose, design, and traits of organization. Organizational Design in Business tackles the subject of organization development and design through an organic and purpose-driven approach and provides practical how-to tools for managers and leaders. This book challenges the idea that business as usual is a viable option in the digital economy. If performance is to be driven at an organizational level, and is to be sustainable, then business leaders and development professionals need to have a deep understanding of how to achieve balance in their organization in response to the complexity of the external business environment.

Presents a common sense approach to basic microeconomics. Volume Two, Competition and ConstraintsThis volume focuses on understanding how markets may operate; profit maximization; how real-world concerns may reduce efficiency; what corrective actions may be taken to prevent market failure and the implications of those actions.

As the nations of the Caribbean respond to the emerging effects of climate change and prepare for those to come, tourism has the potential to either worsen or mitigate these impacts. This book looks specifically at marine recreation and how its various sectors are coping with and preparing for climate change in the Caribbean.

Presents a common sense approach to basic macroeconomics. This volume delivers clear statements of essential economic principles, supported by real-world examples and uncluttered by extraneous material; the goal is to provide a concise readable primer that covers the substance of macroeconomic theory and policy.

Presents a common sense approach to basic microeconomics. This volume delivers clear statements of essential economic principles, supported by easy to understand examples, and uncluttered by extraneous material; the goal is to provide a concise readable primer that covers the fundamentals of microeconomic theory.

A must read for CEOs and senior business executives who wish to transform and transcend circumstance, Magnificent Leadership is the culmination of the author's interviews with leadership exemplars across all different domains for The Making Magnificence Project(R). Inviting you into the unique leadership journeys that she captured, the author distills the essential elements of leadership success gleaned during her interviews. Although well suited for business executives leading in high stakes, chaotic environments, this book is for anyone who hopes to create something greater from circumstance and claim the future.

Presents a common sense approach to basic macroeconomics. This volume delivers clear statements of essential economic principles, supported by easy to understand examples, and uncluttered by extraneous material; the goal is to provide a concise readable primer that covers the substance of macroeconomic theory.

Describes the macro context in which Mexico is embedded. The book then focuses on its corporate governance system: laws, regulatory bodies, code of good governance, stock market and the peculiarities of local business groups. The central part of the book summarizes key characteristics of board structure and networks in the country.

The world of business is constantly changing, as is the role of the corporate communicator. This volume adds to the Business Expert Press series on public relations edited by Don Stacks and Donald Wright by explicating the new role of the senior corporate communicator officer, the CCO, in an ever-expanding world of international corporations.

The 360 Degree CEO provides the tools and insights to successfully navigate your personal and professional journeys while, elevating your health, your relationships, your results, and your organization's performance.Where are the courageous and CEOs, leading with integrity and generating notable business returns? This is the question Lorraine A. Moore wanted to highlight-for herself and her clients.This book provides an amalgamation of lessons from Moore's work with some of the best leaders in Fortune 1000 companies, privately held rms, mid-cap businesses, and not-for-profits. Drawing on real-life examples in her work with executives and boards of world-class technology firms, banks, credit unions, professional services, mining, retail, healthcare, energy/oil and gas, and more, Moore highlights the industry agnostic every leader can adopt.The 360 Degree CEO provides the tools and insights to successfully navigate your personal and professional journeys while, elevating your health, your relationships, your results, and your organization's performance.

This book will help you understand how social media recruitment works and encourages you to take personal branding toward professional career development seriously. What is branding and what makes people passionate about it? How can people develop and maintain a unique online persona? Who are the current trendsetters in personal branding? What makes social recruiting so important in today's business world? Why is it necessary to set up a personal brand strategy early on? What are the future trends in social recruiting and personal branding? The rules of recruitment and job searching have undoubtedly changed with the entry of a new breed of concept workers into the global workforce. We are witnessing the emergence of a non-age-specific generation of professionals who are exposed to ubiquitous digital technology and seek a more impactful job, an easy-going life, and a safe future. Social natives are looking for jobs following strategies that did not exist five years ago. Artificial intelligence, advanced software, wearable gadgets, and social media define today's fast-paced professional world. Social natives use blogs, podcasts, online bios, video resumes, images, selfies, recommendations, and endorsements to demonstrate their skills publicly. In comparison, global organizations take advantage of big data, business intelligence, and people analytics, as well as a plethora of social media screening tools to recruit and retain great talent. This book will help you understand how social media recruitment works and encourages you to take personal branding toward professional career development seriously.

This business analytics (BA) text discusses the models based on fact-based data to measure past business performance to guide an organization in visualizing and predicting future business performance and outcomes.It provides a comprehensive overview of analytics in general with an emphasis on predictive analytics. Given the booming interest in analytics and data science, this book is timely and informative. It brings many terms, tools, and methods of analytics together.The first three chapters provide an introduction to BA, importance of analytics, types of BA-descriptive, predictive, and prescriptive-along with the tools and models. Business intelligence (BI) and a case on descriptive analytics are discussed. Additionally, the book discusses on the most widely used predictive models, including regression analysis, forecasting, data mining, and an introduction to recent applications of predictive analytics-machine learning, neural networks, and artificial intelligence. The concluding chapter discusses on the current state, job outlook, and certifications in analytics.

Given the rapid technological, organizational, and structural changes that challenge conventional institutions and economies, what is the future of work? The authors propose a path to seize opportunity for the individual worker and entrepreneur, who can be newly interconnected and augmented by emerging technologies. Values-based individual career and business navigation can thrive and succeed; teams, groups, and networks can be enhanced with a new mode of innovation based on social conversation and connection rather than a commercial, hierarchical, and prescriptive process. The authors provide visual models, case studies, and in-depth interviews with cutting-edge practitioners, who provide insights from real-world experience. The Interconnected Individual is intended to help business and professional executives and freelance workers to adopt an entrepreneurial mind-set, regardless of field, industry, or work role.

This book provides students guidance on how to deal with the project-based instruction form. Project-based learning is different from traditional lectures and requires students to behave different from the traditional classroom. Different types of projects such as projects that contribute to theory and projects that contribute to practice are covered, to explain to students what to expect, how to approach the project, how to interact with students in groups, and how to interact with the instructor. The discussion includes many useful examples.

This book examines how consumers are protected on the online marketplace in the context of ASEAN countries.While many sectors have been badly affected by the COVID-19 pandemic, e-retailing is one of the booming sectors during this period. Actually, the e-retailing sector was already booming even before the global pandemic. Although e-retailing offers many opportunities for businesses and consumers, there are several issues associated with e-consumer protection.This book examines how consumers are protected on the online marketplace in the context of ASEAN countries.Specifically, this project: (i) Discusses the six issues of e-consumer protection (e.g., information about transaction, product quality, privacy, security, redress, and jurisdiction); (ii) Examines the policy/governance approach adopted by different sectors to address the issues of e-consumer protection; and (iii) Proposes a multi-sector governance framework for e-consumer protection.Three short case studies on Lazada in Singapore, Shopee in Vietnam, and Zalora in Malaysia are also included to illustrate how well-known e-retailers protect their e-customers.Overall, this book is interdisciplinary, including research on consumer protection, governance, management, and policy/regulation. It provides sources of information and knowledge which focus on both theoretical and practical aspects of e-consumer protection in ASEAN countries. Also, the roles from different sectors are examined to produce comprehensive findings and analysis of the governance process.

The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement.Today, the concept of using quality as a competitive advantage has been diminished or even lost completely. It is not that there is a lack of quality improvement models, as there are many available. While each has had success, no one model that taken hold as the model. Why do improvement efforts seem to fizzle out? Why are they not sustainable?Something has been missing from the strategy, planning, and implementation of these quality efforts. That missing ingredient has been culture. This book provides the strategy, tools, and methods needed for sustainable quality. The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement.Excellence is achieved through people, and it is this people-centric approach that should be the basis for success. By building a foundation based on inclusion, positive culture, and strong leadership, great achievements are possible. This inside-out approach creates a strong internal community which can be the catalyst for embracing change and sustainable improvement.

This book is a conversation-not a lecture-for women. If women are wondering how to approach their careers at any age and how to decide when the time is right to have children, there are questions to help make the decision.Chapters in this book provide women additional perspectives on deciding the type of career, taking advantage of opportunities, networking, surviving in the corporate environment, and when it is time to become an entrepreneur.

Explores how the accelerating pace and diffusion of technological change has taken control of an ever-growing fraction of the world economy. The entirety of worldwide technology has to be seen as a holistic economic entity, and can be defined as the 'Accelerating TechnOnomic Medium', or 'ATOM'.

This is a book for anyone intrigued by the complexities of digital leadership that require a capability to constantly balance the routines of everyday business with the ability to innovate.Finding the appropriate mix between the dichotomy stability-flexibility has been a delicate task that few, if any, corporations have properly managed to overcome. Why is that?This conundrum becomes acute as businesses embark on digital transformations, an often-painful venture highlighting the deficiencies of traditional management styles but also agile methodologies. They deliver results that are far below initial expectations, provide half-baked digital solutions where potential commercial gains are poorly captured and leveraged, and, far too often, not even identified.Mismatches between technologies, the man-machine (dis)connect, or organizational dysfunctionality are typically identified as root causes, but beneath them lurks a more scathing problem: an inadequate leadership. This inadequacy rests on a lack of holistic insights backed by well-rounded skills and sets of knowledge that are required to understand all aspects of a digital transformation, as well as its participants from employees to customers.Thus, what is needed is a modern take of the Renaissance Man.

This book is a collective project from three authors who have worked with nonprofits in developing and managing effective social media marketing tactics. Within these pages, you will find what you need to ensure your nonprofit is using social media platforms to boost your branding and marketing.When you use social media in your personal life, you connect with old friends, discover new interests, or belong to specialized groups that share your values. However, for nonprofits, social media is a way to connect with those who believe in your purpose. Social media allows nonprofits to showcase their human connection and garner more support.In Make Your Nonprofit Social, you will learn how to: - Expand your nonprofit's audience - Showcase the human side of your nonprofit - Choose the best platform to share your nonprofit with the world - Identify practical strategies you can use to amplify your nonprofit's mission - Design graphics to put your nonprofit front and center - And much more!This book is a collective project from three authors who have worked with nonprofits in developing and managing effective social media marketing tactics. Within these pages, you will find what you need to ensure your nonprofit is using social media platforms to boost your branding and marketing.

Read Customer Value Starvation Can Kill, and make life easier for your customers and yourself, and win in the marketplace!!Customer value starvation is a common disease in companies, both small and large - which is difficult to diagnose. It is a silent killer, like many cancers. By the time it is diagnosed, it is generally late, sometimes, too late!Mahajan and Vieira have put their expertise together to show how companies overlook value starvation. This causes irritation and frustration to customers in their interaction with the company and its personnel - in person, on telephone, net or mail.The book identifies customer DNA (Do Not Annoy) factors, and suggests how to minimize complaints; ensure customer loyalty; and long term company profitability and success. Philip Kotler, the world's guru on marketing, said, "e;This book will help you think freshly about your business mission and success."e;Seven well-known experts on the subject like Shep Hyken have contributed to this book. Read Customer Value Starvation Can Kill, and make life easier for your customers and yourself, and win in the marketplace!!

This book is an introduction to computers covering relevant topics that include: computers and society, the Internet, social media, Microsoft Office 2019, and high-level programming.The main goals are to help students to define computers and information processing and describe the main concepts related to hardware, software, and their use.The author prepares students to identify how the Internet has changed people's lives and develops critical thinking about the role of computers in society, recognize the impact of technology in the personal and professional base, to mention a few. Emphasis is placed on developing skills in Word processing, spreadsheets, presentations, and programming algorithms.