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Eager to find out how to groom employees, grow customer satisfaction while creating great performance?The need for organisations to change is bigger than ever before, with the impact of disruptive technical developments on the competitive landscape, a new generation of employees seeking greater engagement and purpose, and changing customer expectations.Organisations and their leaders have to learn how to respond to these new challenges and opportunities, or they will be left behind. Adapting requires leadership that can challenge employees to be alert for opportunities, and become capable to develop and implement new ideas for continuous action improvement.In a Practical Guide for Behavioural Leadership, managers will get a ready-to-use structure and toolbox, to: Discover the tasks and responsibilities of managers and employees during the preparation for and execution of change, with the MILL model. Learn the overarching structure of engagement and empowerment, combined with care and control to create instant results and firmly embed change. Achieve the best results and the highest value for all stakeholders, with insights and tools to grow and groom teams and individuals. Find out how to transform your organisation into a learning, high-performance organisation

B2B sales is harder than ever before. Product lifecycles are getting shorter, sales cycles are getting longer, there are more competitors entering the market, and buyers are doing most of their research online before they even call you. When you finally get the meeting, buyers only want your best price.Despite all of this, your manager keeps asking for more - more calls, more meetings, faster, faster, faster!You're stuck between a rock and a hard place - a more challenging sales environment than ever before on one side, and ever-increasing quotas and expectations on the other.How will you respond? Wait and see how it all unfolds? Or fight for your career and your livelihood?In The Future of the Sales Profession, sales leader Graham Hawkins shares the cold, hard truths about the new realities facing the sales profession, and how you can protect and enhance your career.