Böcker utgivna av J.R. Cook Publishing

Definitely CX is the definitive reference and how-to guide for customer experience (CX) strategy, tactics and best practice written as a rapid reference for experienced CXers... and a comprehensive guide customer experience design and strategy for newbies to CX.Keith Gait has a wealth of executive-level customer centric operations and design experience and has spent his entire career in customer service, working his way up through the industry, and has held senior roles at NHS Direct, Sainsbury's, Condor Ferries, South East Ambulance Service, and latterly at Stagecoach, where he drove improvements and industry leading innovations to the customer service offering and enhanced the customer experience through service delivery, commercial, technology and communication strategies, with an award winning Voice of Customer programme.Having started as an agent, Keith is passionate about organisations that recognise and value their people as well as their customers. He also ran his own customer services consultancy for over eight years, Orchid Consulting, before taking up the role of Chief Operating Officer at NHS Direct in 2011, and is well versed in managing large teams in mass public facing organisations and directing customer services strategies.Keith has an MBA from Henley and in September 2019 became CCXP accredited. Keith was named a finalist in the CX Leader of the Year in 2020 and in the Top 50 CX Stars in 2021.Keith took over the leadership of the CX Foundation in April 2021, curating and providing a range of content, resources, and thought leadership across Contact Centres, CX, & EX, an innovative programme of Events and Roundtables, and Advisory work to clients, including contact strategy, operational performance and Voice of Customer design and implementation for leading organisations. A brilliant technical book.Topics include: customer experience (CX); CX; customer service; Board CX; Board buy-in; CX Investment; customer journey mapping; customer loyalty; customer feedback; closed loop feedback; net promoter score (NPS); NPS; customer satisfaction (CSAT); customer retention; customer effort scores; customer analytics; social media reviews; review sites; qualitative research; quantitative research; behavioural science; sentiment analytics; ideation; customer centric culture; CX strategy; CX maturity;

Whoever said, Don't talk to strangers?Burne hid behind a tree. He wanted to talk to the handsome man picking flowers at the edge of the forest, but he'd only flub it if he tried-he'd stumble over his words and blush bright red. And now the man is gone.He tries to continue on to the village, but the same thing happens as always: his hands start shaking and panic wells up inside him. What if he runs into the bullies who tormented him in the King's Guard last spring? Ever since he deserted, he has hidden out in the forest.So he turns back toward home. Next time, he promises himself as he retreats into the trees. Next time he'll be brave enough to enter the village. Next time he'll talk to the handsome stranger instead of hiding. But next time will be sooner than he thinks.Because the stranger is Gray, a fairy and a master of illusions, who's now following Burne home. And Gray's got more on his mind than talking. Would a fairy that beautiful ever want someone like him? Stranger things have happened.The Woodland Stranger is a cozy fantasy romance with lighthearted adventure and fun magic-a forest road trip with a charming fairy along for the ride. Each book in the Sylvania series can be read on its own but might contain spoilers for previous books. The Woodland Stranger contains love scenes and depictions of anxiety.

This is a well-known translation of Aristotle's Nicomachean Ethics that is accompanied by a chapter-by-chapter commentary that is directed toward business executives or those that aspire to become one.

"Poems For: People who want to be left the f*** alone," is an empowering poetry collection that delves into the intricate realm of introversion, imagination, and the strength found in solitude. Explore themes that resonate with introverts, celebrating their unique perspective on love, personal growth, clarity, inner peace, and self-esteem. Esme Redwine's unique collection of verses speaks directly to those who seek solace in solitude. Through unapologetic poetry, Redwine provides a voice to the unspoken desire for personal space. This collection is a raw and authentic journey that resonates with anyone valuing moments of isolation and the resounding strength found within it.With each verse, "Poems For: People who want to be left the f*** alone" offers a refuge for those who find comfort within their own company. Redwine's unfiltered expression encapsulates the feelings of introversion and the need for moments of quiet introspection. This book is an invitation to embrace the unique perspective of those who cherish solitude, providing validation and understanding through the art of poetry.Get your beautiful copy today and start your inward journey toward healing and happiness.

Celebrate Christmas with this adorable Activity Book for kids. This book can be a great Christmas gift to unlock a world of activity fun, imagination and learning.This activity book will keep your children busy and engaged for hours.Filled with many types of activities it will improve creativity, develop fine-motor skills and stimulate young minds and Imagination.Features: Introduction page for your child to personalizeSuitable for both boys and girlsMazes, Cutout activitiesHow to drawWord SearchDot-to-DotPicture PuzzlesColoringGet this imagination filled Activity book today!

Ellie and Jack are back at it again! Their new neighbor seems to be one of the undead! It is up to the twins to convince their parents there is a vampire next door and protect everyone from a grim fate in the process.

A painter desperate for money finds a way to collect what's owed him from his deadbeat clients -- via teleportation, the tunnels under Fordham University, and the train to Margaretville.

"While a dragon may be worshipped, she may never be truly tamed."With scales of glorious gold, young dragon Anekh Sun is taken from the banks of the River Nahr to the palace of the Ophar in the God's Land of Gifah. But life as a 'Great Gold' comes with a great cost, and war comes on the wings of the Empire of Remus across the Nameless Sea. Anekh soon becomes a pawn in a Game of Empires, as factions jockey to take the Golden Throne of Gifah as their own.Along the banks of the Rivers Sand and Storm, Anekh is pursued by all nations, not only as a royal symbol but for her glorious golden hide, where even one scale is believed to grant eternal life. Will Anekh be able to outwit the empires of the world, or will she be be pulled back into a game where dragon lives are sacrificed in the service of kings and the whims of the gods?

'The Gentleman's Guide to the Nasty Divorce' by E.B. Gunn is a tell-all survival guide to the trials, tricks and tribulations of those take-no-prisoners divorces that assault you at the supermarket check-out. But it is not just a book for celebrities, it's for every guy who's looking at the dissolution of his marriage, and especially the ones with wives who don't mind taking off, among other things, the gloves.Interestingly, for those who know these things, domestic battles have a predictable rhythm. To the initiated there are surprisingly few surprises. E.B. Gunn, a twice-divorced newspaper reporter turned Wall St. deal-maker turned farmer, has been there and back and he has the rare gift of writing about what he's seen with pathos and humor.Tightly written and stitched, The Gentleman's Guide reads like a novella. The difference is when the reader clicks out of the last page he's not just had a quick and juicy read, he's learned what demons await him in the troubled waters ahead, and how to survive with dignity their assaults.The book is applicable in all 50 states and it has been carefully vetted by lawyers to assure its pinpoint accuracy. Nonetheless the book by no means provides legal advice. Lawyers give legal advice. This book is a survival guide. A guy with a thousand friends who's been a thousand places, when it comes to women good and bad, E.B.'s seen and heard it all. The Gentleman's Guide is where somehow with a wry smile and a sideways glance he makes sense of it.

Culloden has a great history, but Jesse is sick of history. Viewing the battlefield is the last straw. She wants to go home. But what she will experience on the moor will change her life forever. Colour, uniforms, death and blood. Will your thoughts of Culloden change? A short story but a dramatic one.

Bridging Realms" demystifies the process of transforming your unique skill set into GRC gold. Whether you're a communicator, strategist, or visionary, this book provides the roadmap to not only survive but thrive in the GRC arena, proving that non-tech prowess is the secret weapon in the quest for organizational resilience.

Are you ready to embark on a cyber-seafaring journey that transcends the ordinary? "GRC Chronicles" beckons the brave, the curious, and the risk-takers to navigate the cyber seas of GRC. Secure your copy now and become the captain of your GRC destiny

Embark on a transformative journey with "Beyond Checkboxes: The Human Element of GRC." This isn't your typical governance, risk management, and compliance (GRC) guide-it's a riveting exploration of the dynamic interplay between people and processes. Say goodbye to the mundane checkbox mentality, and dive into a world where GRC is not just a checklist but a living, breathing culture that resonates with the heartbeat of your organization.

Hey Grandma, What is a Thunderstorm? is a children's science book. The book educates kids on basic facts about thunderstorms. It includes explanations on what a thunderstorm is, the different types of clouds, why some clouds produce rain, what causes lightning, what causes thunder, and how to stay safe during a thunderstorm. The book includes hands-on activities for readers and a list of scientific terms and definitions. It is the perfect way to introduce kids to Earth Science and set them on a path to a lifelong appreciation for the science of our planet. Parents who educate their children at home can use this book to assist in teaching concepts about thunderstorms. The book will show readers how to explain a complex topic like thunderstorms in a fun and engaging way that kids will love. Repeated readings will solidify understanding - perfect for young learners! The book is a dialogue between a grandmother and her grandson. Grandma is a retired science schoolteacher and Mason, her grandson, loves learning new things and is especially interested in science. The story evolves from a series of questions that Mason asks Grandma to better understand thunderstorms. Hey Grandma, What is a Thunderstorm? is part of a series of children's science books designed to teach and engage curious kids on various Earth Science topics. Purchase the book today and start a journey of science exploration with your kids and grandkids.

Hey Grandma, What is a Volcano? is a children's science book. The book educates kids on basic facts about volcanoes. It includes explanations on how volcanoes form, the different materials that come out of volcanoes, where volcanoes are found, what things might happen before a volcano erupts, and how to be safe if you live close to a volcano. The book includes easy hands-on activities for readers and a list of scientific terms and definitions. It is the perfect way to introduce kids to Earth Science and set them on a path to a lifelong appreciation for the science of our planet. Parents who educate their children at home can use this book to assist in teaching concepts about volcanoes. The book will show readers how to explain a complex topic like volcanic activity in a fun and engaging way that kids will love. Repeated readings will solidify understanding - perfect for young learners! The book is a dialogue between a grandmother and her grandson. Grandma is a retired science schoolteacher and Mason, her grandson, loves learning new things and is especially interested in science. The story evolves from a series of questions that Mason asks Grandma to better understand volcanoes. Hey Grandma, What is a Volcano? is the second in a series of children's science books designed to teach and engage curious kids on various Earth Science topics. Purchase the book today and start a journey of science exploration with your kids and grandkids.

Hey Grandma, What is an Earthquake? is a Children's Science Book. The book educates kids on basic facts about earthquakes. It includes explanations on what earthquakes are, what a fault is, where earthquakes occur, plate tectonics, earthquake magnitude, and earthquake safety. The book includes easy hands-on activities that readers can accomplish while reading the book and a list of scientific terms and definitions. It is the perfect way to introduce kids to Earth Science and set them on a path to a lifelong appreciation for the science of our planet.>The book is a dialogue between a grandmother and her grandson. Grandma is a retired science schoolteacher and Mason, her grandson, loves learning new things and is especially interested in science. The story evolves from a series of questions that Mason asks Grandma to better understand earthquakes. Hey Grandma, What is an Earthquake? is the first in a series of children's science books designed to teach and engage curious kids on various Earth Science topics. Purchase the book today and start a journey of science exploration with your kids and grandkids. To learn more, visit Terri's website: heygrandmabooks.com.

Meet the visionaries who made the trailblazing Learjet. This premium hardcover edition inspires innovators to dream big on ultra-premium paper through decades of boundary-pushing innovations.

We need this book. No one knows our deepest need to change "self". We love ourselves-to a degree-but not all the warts. Internal change is required. Manipulation games, lies, ghosting, backstabbing, words that kill our Spirit. We deserve better! We need to hear the words of hope offering the belief that we are worthy and capable of reaching the goals of self-fulfillment. And this book will pave your way, for its instructions are to the point. Each reflection brings you closer to your real "self". Grow into full personhood, in command, loving, and kind.

"What are my parents doing all day?" is the enchanting title of Kristopher Bekkering's latest masterpiece. A bewitching fusion of humor, mystery, and relatable everyday scenarios.

إنه نوع آخر من السحر، لا علاقة له بالشياطين، أيها التـاجر الطيب ولا يتم من خلاله إلحاق الضرر والأذى بالآخرين. إنه السحر العلمي الـذي يـسخر فـيه الكاهـنُ المـادةَ لـصالـحه، فـيتـسنى له التـلاعـب بمشاعـركم وعقولـكم، إنه السحر الذي يُخضِع الكـاهنُ به الطبيعةَ بوسائل وطرق آلية، مستغلًّا نظريات فيزيائية وكيميائية يعلمها دون غيره، فيمكنه تحويل الهواء إلى ماء، أو تحويل الماء إلى هواء إذا شاء ويمكنه تطبـيب المريض بأعشاب خاصة، أو إهـلاك البدن بالسموم لـكن كـهنـة هذا الزمان لا يعملـون كـعلمـاء، بـل كسحـرة دجالــيـن محاولـين إقناع النـاس بقدرة سحرهم القوي على درأ المرض. إنهم يعمدون إلى إخفاء تلك الأسرار، وحجبها عن عامة الناس؛ كي يستأثروا بعقول الملوك والأمراء فيغدقون عليهم بالهدايا والعطايـا الكـثيـرة ومـا تلـك النُذُر التي تعتـقد فيـها إلّا دجلًا يريده لكم بعض الكهنـة ليزعموا أنهم يملكون أن يدخلوا الرجل إلى العالم الآخر بسلام عند استـقبالـه بعد موتـه. فتـجد تلك الأفكـار المرعبـة سبيـلًا إلى قلـوب العوام، فيهرعون إلى تقـديم العطايـا والقرابـين للآلهة. ولكنـهـا في الواقع، تقع في أيدي الكهنة النافذين، فيختلسونها جميعًا، ويملؤون بها بطونهم، وهم بذلك ينصبون أنفسهم أوصياء على الدين

وهذه المدينة غابة مليئة بالوحوش، يا قاتل فيها يا مقتول، فهل أراد الله لها كل ذلك الشرّ؟ أم أن السكَّان هم من اختاروا لها الهلاك؟ وماذا لو كان الله قد فرض فيها الخير ولم يعطهم حرية اختياره؟ فهل تكون هذه هي نتيجة الحرية التي منحهم إياها؟ وناصح يريد لهم الخير كما يقولون، وسيف ابني يضع لي «المصلية»، ويسألني قائلا - «لما لا تصلي يا أبي؟» وأردُ على سؤاله بسؤال قائلا - «ولما أصلي يا سيف؟» فيجيبني قائلا - «صل لأجل النبي لأجل يوم البعث»، وهل البعث حقيقة يا سيف؟ وهل سيبعث جدك من جديد؟ فيجيبني قائلا - «نعم يا أبي إن البعث حقيقة وإن السعادة في هذه المدينة ليست حقيقية وليست بدائمة وإنما السعداء الذين يعملون حساب هذه اللحظة»، ثم يؤمُّني ولأول مرة بحياتي أتذوق طعم راحة وسكينة تسري في عروقي، وأنت كنت تصلي يا عبد المطلب، وكنت تركع وتسجد كأنما سيفوتك القطار، فلما لم تطلب يوما مني أن أصلي؟ ويا ترى أكانت صلاتك هي سر راحتك الدائمة وشعورك بالرضا؟ ولكنَّني بمجرد أن أنتهي يعود الحزن يرجفني رجفة قوية، ويدعسني بأقدامه الفولاذية، ويسحق رقبتي، ويستكثر عليَّ ثانية أرتاح بها منه. فأرتدي ملابسك، وساعة يدك، ونظارتك، وحذائك، وأستعد قبل خفق امرأة سعيد جارنا للبيض، وأهرع بالنزول منتصف الليل مع كتابك غيرالنافع، لأسير في غمرة الليل الحزين هائما على وجهي متألما، في طريقي إلى جنينة «الجبَّانة» التي كنت تجلس فيها حتى تطلع الشمس.

En los últimos tiempos, el 13 de noviembre se ha convertido en una fecha maldita. Cada año, sin excepción, se ha producido el secuestro de una niña sin que la policía haya podido resolver ninguno de los casos. Esta serie de inexplicables desapariciones acabará vinculando al inspector Miguel Rupérez en el año 2188 y a Sara, madre de una niña de diez años, en el año 2010. Detrás de la conexión entre ambos se encuentra Qub1k, un sistema de realidad virtual clandestino enormemente adictivo y letal. ¿Qué relación existe entre los trágicos raptos y este misterioso programa? ¿Será posible resolver este terrible rompecabezas?

Keep Going tells the story of Evie, a brave girl facing a deadly spider invasion all by herself. As she tackles surviving while grieving alone, she relies on her smarts to keep going. But she's not alone for long. Evie makes new friends who help her solve problems and stay strong. It is amazing to read about what these young kids can do when they remember what they are taught and take care of each other. They go on an exciting adventure together, facing new places, unexpected betrayal, and tough situations. But together, they use teamwork, compassion, and courage to face the spiders, avoiding the end of humanity as we know it. Prepare for an amazing story of loss and strength when the only thing you have to do is keep going.

Imaginez-vous maîtriser et appliquer des techniques pratiques pour booster au quotidien votre efficacité afin de briller avec éclat ? C'est là que le miracle du changement s'opère. Ce livre vise à apporter une transformation dans votre vie et non simplement une information de plus. Vous allez y trouver des clés pratiques pour: comprendre l'importance de la planification ingénieuse dans la brillance avec éclat;mieux vous connaître, découvrir le pouvoir d'une vie motivée par une vision inspirante et vous fixer des objectifs S.M.A.R.T.E.R cohérents;utiliser le temps avec maîtrise et surmonter les obstacles qui se dressent devant vous avec la règle des 3P (Planifier, Passer à l'action et Performer) et la méthode agile.Que vous soyez un étudiant ambitieux, un entrepreneur assoiffé de succès, un leader résolu à faire la différence dans son environnement, ou tout simplement une personne en quête de sens et d'accomplissement, ce livre vous guidera à briller avec un éclat croissant grâce à une planification ingénieuse. Retrouvez sur amazon, le journal associé à ce livre: Mon Boost Journal Destinés à Brilller . Pour les personnes passionnées par la spiritualité, retrouvez aussi sur amazon le livret Mon Journal Productiv'Spirit .

Join Piper Nim on a mission to save a dying planet on a surreal celestial journey that will leave you breathless! A simple mission to obtain a fresh new pair of fancy eyeglasses will have Piper Nim discover much more: a living world of the planet Strouter, calling her to rescue it, unbeknownst to everyone else. Once Piper discovers powers beyond her wildest dreams, she will meet Destri, a mysterious boy unaware of the forces at hand that are hurting the planet. Yet, the planet Strouter is at the brink of destruction. Its mountains shifting, giant desert crawlers acting unusually, and ferocious storms descending upon cities are only the beginning.Soon enough, Piper and Destri will find themselves on a mission to save the planet from destruction, but at a cost. Their will, strength, and wits will be tested as they navigate the mysteries plaguing the dying planet right up until a shocking revelation. Will Piper and Destri save the planet Strouter from ultimate destruction, or will the weight prove too much for them to carry? Find out now, only in Enduring Sands: Celestial Journeys!

In November 2039, marine scientist Wend Taylor heaves themself aboard a zero-emissions boat skippered by elusive nature photographer Viola Yang. Guided by instinct, ocean dreams, and a shared birthday in 1972, they barter stories for passage across the Pacific. Aljon, Viola's younger cousin, keeps a watchful eye and an innovative galley. Story by story, the trio rethink secrets, flying dreams, and how they experience their own minds.When they reach Hawai¿i and prepare to part ways, opportunity and mystery pull them closer together. Both scientific and personal discoveries take shape as they join with ex-lovers, lost friends, and found family. Wend must navigate an ever-shifting future, complicated by bioengineered microbes and a plot to silence scientists, entangled with inexplicable dreams and a calling to Be the Sea.

Silas is a wizard, a master of the eight disciplines, with a brain filled with esoteric knowledge and over half a century of adventuring under his belt. Bundersnoot is his cat, perpetually hungry even though he's just been fed. Together, they run a quaint shop in the city, where the good folk of Elade-voc come searching for magical solutions to life's little hiccups. But every now and then, somebody comes to them with a serious problem, one only a semi-retired wizard-and his feline familiar-can solve. If your sister has been bitten by a werewolf or your baby's been stolen by the Fae, Silas and Bundersnoot may be your only hope.A cozy novella about a wizard and his cat as they tackle the magical intrigues that find their way to their doorstep. Days will be saved, villains will be foiled, and perhaps, most shockingly of all, Bundersnoot will miss a meal. But that's just a potential danger of the job.