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Achieving Brand Loyalty in China through After-Sales Services

- With a Particular Focus on the Influences of Cultural Determinants

Om Achieving Brand Loyalty in China through After-Sales Services

This paper provides a guideline for how the entire process chain of automotive after-sales services could be researched in China. A total of 301 Chinese workshop customers were surveyed to assess the critical success factors of after-sales services via partial least squares structural equation modelling.

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  • Språk:
  • Engelska
  • ISBN:
  • 9783658143664
  • Format:
  • Häftad
  • Sidor:
  • 317
  • Utgiven:
  • 16. juni 2016
  • Utgåva:
  • 12016
  • Mått:
  • 148x210x18 mm.
  • Vikt:
  • 4398 g.
  Fri leverans
Leveranstid: 2-4 veckor
Förväntad leverans: 24. december 2024
Förlängd ångerrätt till 31. januari 2025

Beskrivning av Achieving Brand Loyalty in China through After-Sales Services

This paper provides a guideline for how the entire process chain of automotive after-sales services could be researched in China. A total of 301 Chinese workshop customers were surveyed to assess the critical success factors of after-sales services via partial least squares structural equation modelling.

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